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Matias Bruzza

Matias Bruzza

Customer Support Rep

Granicus

Technologies

My Portfolio Highlights

My New Track

Associate Data Scientist

My New Track

Data Scientist

My New Track

Quantitative Analyst

My New Track

Associate Data Scientist

Insightful puzzle solver, piecing together data fragments to reveal the big picture.

My Work

Take a look at my latest work.

course

Introduction to Python

course

Introduction to R

course

Intermediate Python

course

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Intermediate Python
Introduction to R
Intermediate R

My Work Experience

Where I've interned and worked during my career.

Granicus | Mar 2022 - Nov 2024

IT Technician

• Provided high-quality technical support for Granicus' cloud-based solutions, including communications, content management, meeting and agenda management platforms, used by over 5,500 public sector organizations. • Acted as a subject matter expert and escalation point for complex technical issues impacting high-value or critical government clients. • Troubleshot and resolved advanced issues involving databases, online payment integrations, web applications, and networking protocols. • Partnered with Engineering and Product teams to diagnose, document, and escalate software bugs and platform issues, ensuring clear communication and timely resolution. • Led troubleshooting sessions with clients, coordinating across departments, and delivering concise written and verbal recaps outlining technical findings and next steps. • Upheld service level agreements (SLAs) by maintaining prompt and effective communication via ticketing systems such as Salesforce. • Contributed to internal knowledge management by creating and maintaining detailed Knowledge Base articles and technical documentation to support team learning and client self-service. • Mentored and supported junior support representatives by providing training on products, troubleshooting methodologies, and customer communication best practices.
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My Education

Take a look at my formal education

Bachelors Degree in MathematicsUniversity of Southern California

About Me

Matias Bruzza

I’m an aspiring data scientist with a strong foundation in Statistics, R, SQL, and machine learning, driven by curiosity and a passion for solving real-world problems through data.

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