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Madhur Bhattad

Madhur Bhattad

Senior Analyst

Freelance | anywhere

Technologies

My Portfolio Highlights

My New Track

SQL Fundamentals

My New Course

Introduction to SQL

My New Track

SQL Fundamentals

Fraud Data Analyst, embarking on expeditions to uncover hidden insights.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

SQLSpreadsheetsSnowflake
course

Introduction to ChatGPT

DataLab

Data-Driven Decision Making in SQL

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

CFE certified fraud Examiner

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Introduction to ChatGPT

My Work Experience

Where I've interned and worked during my career.

Upwork | Dec 2021 - Present

Technical Investigatons Specialist: Trust &Safety

Conducting investigations of user behavior and content on digital platforms using technical tools and methodologies. Identifying and analyzing patterns of fraud, spam, harassment, and other harmful activities through data analysis and forensic techniques. Collaborating with cross-functional teams, such as product, legal, and engineering, to develop and implement policies and processes to mitigate risks. Developing and maintaining technical systems to detect and prevent malicious activity on digital platforms. Providing technical expertise to support investigations related to legal and law enforcement requests. Communicating effectively with internal and external stakeholders to report findings and provide recommendations for improvement. Staying up-to-date with emerging technologies and industry trends related to Trust and Safety.
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Upwork | Jun 2020 - Dec 2021

Sr Fraud Analyst

N/A

Upwork | Jul 2018 - Jun 2020

Fraud Analyst- Trust & Safety

* Reviewing flagged transactions generated by fraud detection systems and determine risk and status of users. * Analyzing transaction patterns and responding quickly to high-risk situations. * Identifying changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss. * Verifying account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls. * Maintaining daily and monthly performance standards, including those pertaining to quality and quantity. * Documentation of fraudulent activity; working with trend analysts to support tracking and reporting efforts * Partner with other functional areas of the Fraud Prevention department, * Escalating issues to management and other functional areas as necessary regarding unusual activity, abnormal transactions, and customer care issues. Making recommendations for system and processes to increase efficiency and enhance customer service.

Etech Global Services | Jun 2016 - Oct 2018

Senior Fraud/Risk Analyst

• Performing early detection, prevention and minimization of losses through review of suspect transactions generated by transaction monitoring systems for our clients supporting online travelling industry. • Research, analysis and documentation of account activity and using personal judgment to determine appropriate actions to remove or minimize fraud exposure. Independently resolve problems that require in depth investigation and research. • Keeping detailed records of suspicious activity, analyze trends, communicate security threats to management and propose ways to mitigate them. • Working closely with Global collaboration based technology services company (Ethoca) to tackle major issues and opportunities in CNP environment to mitigate financial loss. • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client/customer security and satisfaction. • Build and maintain the security and compliance framework, incorporating changes and additions into specific internal controls, internal policies and procedures. • Reviewing and Investigating disputed card transactions by collecting sufficient information to explore every opportunity to identify bad debt recovery opportunities in order to mitigate losses. Working closely with cardholders and banks to resolve fraudulent/unauthorized activities. [Tools work upon: Accertify, Zendesk, Zimbra, MS Excel, Pipl, Whitepages Pro, Emailage, Spokeo, Ethoca, Okta, Slack, Chargeback Representation tools]

Amazon | Aug 2012 - Jun 2016

Transaction risk investigator

PROCESS: TRMS • TRMS is Amazon.com‘s team of developers, analysts, and managers, who, together help secure amazon from potential business losses, arising from buyers and sellers. • Investigate customer orders/accounts, and arrive at proper decisions, with a bias towards customer. To follow customer centricity at all times, and encourage/assure customers towards safer online transactions at Amazon.com. • Keeping abreast of trends and fraud/abuse patterns impacting the E- commerce industry like Bot attacks, Malware detection, Phishing attacks, Remote Takeover, etc. • Determine fraud patterns/characteristics causing potential business losses and create escalation tickets for desired teams to work further. • Work on Escalation Tickets and projects impacting Customer Business, Reducing worktime, curbing bad debt and enhancing customer experience. • Mentoring the team members and resolving any queries related to general SOP’s and guidelines. Assisting the team members to take best possible action while investigating any customer account in order to improve the overall quality of the process and escalation of any problems affecting the team. Publish/Maintain Weekly/monthly performance reports and work on areas of improvement with collaboration of other Teams. [Tools work upon: Investigator Workbench, Jupiter, Site Quality Dashboard, Seller Central, Leads, Lexis-Nexis, Alexa.com, Tragus, Emailage, Fraud investigations UNIX tools]

My Education

Take a look at my formal education

Bachelor's degree, Electrical, Electronics and Communications EngineeringJawaharlal Nehru Technological University | 2012

About Me

Madhur Bhattad

A highly experienced Trust and Safety Investigations professional with a decade of expertise in Ecommerce Retail, Digital, and Travel industries. Proficient in Freelancing, fraud prevention, transaction monitoring, data analysis and visualization

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