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Mea Hampton

Mea Hampton

Certified

Director of IT Service Delivery

Webster University | St. Louis, MO

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Course

Introduction to SQL

Data alchemist, transforming raw numbers into golden insights.

My Work

Take a look at my latest work.

DataLab

Project: Analyzing Motorcycle Part Sales

DataLab

PostGRE SQL Notes

DataLab

Python Workspace

DataLab

Project: Analyzing Motorcycle Part Sales

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Understanding ChatGPT
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Webster University | Jun 2022 - Present

Global Director, IT Service Delivery

Develop and implement IT service strategies aligned with institutional goals. Establish and enforce policies, standards, and procedures for IT service management. Develop and manage Service Level Agreements (SLAs) to meet user expectations. Ensure timely resolution of IT incidents and problems. Oversee Service Management, IT Asset Management, IT Service Desk, and End User Support Services. Lead and supervise a team of 35 staff and students, including hiring, training, and performance evaluation. Engage with academic and administrative departments to address IT needs. Communicate effectively with all institutional levels, providing regular IT service performance updates. Build relationships and deliver training and services to international campuses through site visits and remote support. Develop and manage the IT service delivery budget, ensuring cost-effective resource use. Oversee relationships with external vendors and service providers for quality and cost-effective services. Establish and monitor key performance indicators (KPIs) for IT service effectiveness. Identify improvement opportunities and implement plans to enhance service delivery. Ensure IT services comply with relevant regulations, policies, and standards. Lead or participate in IT projects that enhance service delivery. Implement mechanisms to continuously gather and act on user feedback to improve IT services. Design and implement comprehensive training programs for team members and other locations. Establish a centralized resource hub for training materials and documentation. Develop and execute a comprehensive change management strategy and pilot programs. Lead the management and optimization of all institutional endpoints, including desktops, laptops, and mobile devices. Ensure consistent deployment, configuration, and security across all endpoints. Build and maintain relationships with international campuses, ensuring consistent IT service delivery.
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Saint Louis Community College | Aug 2017 - Sep 2022

Adjunct Professor - Information Systems

Teach IS courses based on various computer hardware and software components. Proctor Certiport Exams for Microsoft Office and IC3 courses. Prepare essential learning objectives, lesson plans, assignments, and develop course syllabus. Develop video lectures and classes for online students. Implement a variety of teaching techniques to encourage critical thinking and discussion at a college level. Monitored student status through the Blackboard platform, provided status updates to students and organized online grading.

Saint Louis Community College | Jun 2016 - Jun 2022

Senior Manager, End User Support & Campus IT

Manage an annual operational budget of $130,000+ for campus IT operational needs. Co-managed an annual capital budget of $500,000+ for district-wide operational IT replenishment and a tech fee budget of $600,000+ for classroom IT replenishments. Co-managed a four-year $500,000 project for classroom media upgrades. Perform an annual lifecycle replacement project for 6000+ devices with other Senior Managers and Project Coordinators to bring end users up to date with the latest technology standards. Directly lead and manage a team of ten End User Support Technicians to deliver services within prescribed service levels. Co-managed additional 35 technicians as needed. Hosted and organized monthly tech tips sessions and training opportunities for 40 district-wide End-User Support Staff. Develop operational procedures, annual goals, and budgets for the campus. Serve as the campus representative on governance committees. Provide professional expertise and recommendations for new technology and upgrades to stakeholders. Continue to co-manage the “Work From Home” transition project to service 2000+ end users. Meet with other service teams to discuss change management, project updates, service changes, and agreements. Work with management to improve IT services, processes, policies, procedures, and tools. Participate in monthly campus leadership and department meetings with other IT management and end-users. Responsible for managing end-user requests, incident reports, and performance metrics via the Footprints ticketing system.

Saint Louis Community College | Apr 2015 - Jun 2022

Business Technology Trainer

and analyzing data provided on surveys. Collaborated with the program director to established program policies, procedures, schedules, and timelines. Collaborated with project team members to develop, facilitate, and instruct course material related to accelerated training programs in the areas of Project Management, Computer Fundamentals, and Microsoft Applications. Liaised with the program manager and other subject matter experts regarding instructional design.

New Generation Diverse Business Solutions | Jan 2011 - Jun 2016

IS Systems Analyst/ Consultant/ Project Manager

Worked with the end-user to determine the role of IT systems in their company. Researched emerging technologies that can increase the organization's efficiency and effectiveness. Prepared an analysis of costs and benefits for the end-user. Devised ways to add new functionality to existing computer systems and design new systems. Oversee the installation and configuration of new systems to customize them for the organization. Conducted testing to ensure that the systems worked as expected. Trained the systems' end users and provided additional support. Create references by writing instructions and operational manuals. Implemented correct computer hardware, software, and cloud services. Analyze how well IT components fit with customers' business needs. Worked with IT Staff and vendors to review and produce new systems. Examine current systems, procedures, and processes. Gather requirements from stakeholders to create project charters and business cases. Create small-scale databases using Microsoft Access and Excel. Support the development of IT admin processes and policies. Access vendors and develop and perform test strategies for new hardware and software. Obtained customer's approval via sign-off documents (deliverables). Validated results by testing new systems.

My Education

Take a look at my formal education

Master of Art in Education & InnovationWebster University | 2025
Microsoft SQL ServerLaunchCode | 2022
Certificate of Completion, Project ManagementSaint Louis University | 2015
Master of Science - MS, Management Information SystemsUniversity of Phoenix | 2013
Certification, Business Training Technology ProgramSt. Louis Community College | 2011
Bachelor of Business Administration - BBA, Business AdministrationUniversity of Phoenix | 2011

About Me

Mea Hampton

Hi, I’m Mea, an IT professional and lifelong learner passionate about leveraging data to drive decisions and create meaningful solutions. I focus on growing in data-driven leadership by building my expertise in PostgreSQL, Python, and Power BI.

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