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Ricardo Woo

Ricardo Woo

Business Analyst

UNICAF University | Jamaica

Technologies

My Portfolio Highlights

My New Course

Database Design

My New Course

Understanding Data Engineering

My New Course

Data Visualization in Power BI

My New Course

Database Design

Analytical maestro, orchestrating the symphony of insights with precision.

My Work

Take a look at my latest work.

course

Intermediate SQL

SQLSnowflake
course

Intermediate SQL

SQLSnowflake

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Vistaprint | Aug 2004 - Mar 2023

Manager, Operation Excellence

of experience in analytics and team management at Vistaprint. I have been able to accomplish and deliver results utilizing data analysis, data visualization, and process improvement methods effectively. I excel at deriving relevant conclusions, explaining information clearly, and aiding strategy development. I can work with Excel, Looker, and Tableau. I also have a high interest in learning and evidence-based solutions to problems. PROFESSIONAL EXPERIENCE Data Analysis & Optimization: Applied data analytics to enhance team performance, boosting SLA, Quality, and Conversion rates to drive customer satisfaction and retention. Insights for Strategy: Analyzed patterns and trends to support promotional strategies and align with performance targets. Customer Insights Initiatives: Led data-driven projects to optimize support functions, elevating the customer experience. Excel for Data Management: Utilized advanced Excel, including Pivot Tables and VLOOKUP, to streamline data tracking, analysis, and visualization for strategic reporting. Collaborative Improvement: Partnered with leadership and cross-functional teams to leverage data insights for performance improvement. Quality & Compliance: Conducted quality audits, ensuring compliance with US and ADA standards for accurate reporting. Key Accomplishments KPI Enhancement: Streamlined processes, improving KPIs like SLA and Conversion Rate using data insights. Strategic Engagement: Developed data initiatives boosting customer satisfaction and conversion rates. Data Transformation: Cleaned and interpreted data sets, producing valuable insights supporting performance targets.
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Margaritaville, Jamaica | May 1999 - Oct 2003

Assistant General Manager

This restaurant seated 450-500 persons and/or accommodated 1000-1500 night club patrons. While with Margaritaville I was responsible for 60-70 employees directly and/or indirectly, of varied skill set. Their skills ranged from Bartenders, Waiters, Chefs, Financial/Inventory Analyst, Security and Maintenance personnel. We served 2500-3500 patrons daily generating revenues of about half a million dollars. Our food and beverage cost was in the low 20’s monthly for over 3 years.

Restaurants of Jamaica | Aug 1995 - May 1999

Store Manager

My responsibilities include recruiting, hiring, training, coaching, evaluating, infrastructure maintenance, customer and food quality checks, management of cash handling practices, budget management, infrastructure security and cash deposits. I manage a compliment of directly and indirectly 105-120 employees across three shifts generating revenues of over a millions per day, while achieving food and beverage percentage in the low teens.

My Education

Take a look at my formal education

Associate's degree, Computer Information ManagementAshworth University | 2024
Diploma, Supervisory ManagementUniversity of the Caribbean | 2008

About Me

Ricardo Woo

I am a dedicated data professional with a strong background in data analysis, process optimization, and cross-functional collaboration. My experience in leveraging data to streamline team performance has led to significant improvements.

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