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Michael Destefanis

Michael Destefanis

Data Analyst

Independent

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Data evangelist, spreading the gospel of data-driven decision-making.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

course

Introduction to SQL

course

Intermediate SQL

project

Analyzing Students' Mental Health

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Lendtable | Aug 2022 - Jan 2024

Customer Success Lead

In my most recent role, I presented department KPIs in leadership meetings while leveraging data analytics to drive impactful decisions across customer success. I oversaw and managed a team of six support/operations agents to discover and resolve payout delivery errors, leading to a significant improvement in successful company payouts. Furthermore, I served as the foundational hire for Customer Success to define KPIs for the department by focusing on Support, Operations, and CS Analytics.
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Lendtable | Sep 2021 - Aug 2022

Customer Success Manager

Foundational Customer Success hire. Determined KPIs for Customer Success department focusing on Support, Operations, and CS Analytics.

Hack Club | Sep 2020 - May 2021

Customer Success Lead

Designed and implemented Customer Success structure at Hack Club for Hack Club Bank, including ownership over both Support and Operations management.

Hack Club | Aug 2018 - Sep 2020

Customer Success Manager

Grew best-in-class fiscal sponsorship platform for students from 2 projects to over 250 projects. Asset management totaling over $1.8 million while coordinating with vendors, sponsors, and donors. Interviewed and Onboarded 250+ events and projects.

BitBot | Apr 2016 - Aug 2018

COO

N/A

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