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Michael Harvey

Customer Success

Salesforce

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Unleashing the magic of data, one algorithm at a time.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Salesforce | Oct 2021 - Present

Associate Success Guide

• Consulted with customers on their specific use case and vertical to align with their needs, concerning how and what product features would be best to leverage to ensure their solutions are scalable. • Provided technical advice, adoption guidance, and product education through one-on-one engagements and one-to-many webinars with domain expertise on Service Cloud. • Delivered customer success by mitigating attrition, improving customer adoption, and influencing incremental growth and overall business value. • Presented Service Cloud topics: case management, email functionality, service console, automation features, advanced reports & dashboards, Entitlements & Milestones, Omni-channel routing, and Knowledge articles • Served as a Trailguide and Cloud Mentor, participated in new hire sessions and panels, volunteered as part of STEM/nonprofit panels, and helped with Pro Bono Projects.
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PlanSource | Jun 2021 - Aug 2021

Business Intelligence Intern

• Interned within the Strategic Systems team • Collaborated with stakeholders in Finance to define key metrics and monitor performance of Consumer Health • Integrated data from Salesforce and constructed variance and gap analyses of financial data in Power BI • Built dashboards to fulfill ad-hoc analysis reporting and presented for interdepartmental projects

Goldman Sachs | Jul 2020 - Aug 2020

Summer Analyst

• Interned within the Positions Regulatory Reporting team • Executed daily functions of FCC and Gaming regulatory monitoring • Developed a working query that decreased data pulled by 73% and 84% for sections 163 & 604 monitoring • Presented operational inefficiencies within our monitoring functions and provided solutions for process improvement

My Education

Take a look at my formal education

Bachelor of Science - BS, Statistics & Analytics | Economics in Statistics & AnalyticsUniversity of North Carolina at Chapel Hill | 2021

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