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Michael Lamb

Managing Director and Principal Consultant

Mijala Consulting | Melbourne, Victoria

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Champion of data integrity, ensuring accuracy in the age of information overload.

My Work

Take a look at my latest work.

course

Introduction to R

course

Introduction to Python

course

Intermediate Python

course

Introduction to R

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Learn PL-900 Power Platform Foundations

Microsoft Learn PL-300 Power BI for Data Analysts

Microsoft Learn PL-100 Power Apps Maker

Microsoft Learn PL-200 Power Platform Functional Consultant

Microsoft Learn AZ-900 Microsoft AI Fundamentals

Scaled Agile Inc SAFe 6.0 Product Owner / Product Manager

Scaled Agile Inc SAFe 6.0 Agile Product Manager

Scaled Agile Inc SAFe 6.0 Lean Portfolio Managment

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python

Introduction to R

Intermediate Python

Courses

Introduction to Python

Introduction to R

Intermediate Python

My Work Experience

Where I've interned and worked during my career.

GPC Asia Pacific | Jul 2023 - Dec 2023

Data Business Analyst / Data Delivery Lead

• Lead Data Business Analyst / Delivery Lead - Merchandise Analytics • Lead Data Business Analyst - Supply Chain Analytics • Multi-Year Data Transformation Program into the Cloud • Part of the GPC - Large US based company Leading Key Streams 1. Merchandise Analytics 2. Supply Chain Management 3. Sales Analytics

Baptcare | Apr 2022 - Jun 2023

IT Consultant / Senior Technical UKG Business Analyst | Information Communications Technology

As a Lead Business Analyst with strong data and system capabilities, my role entailed leading workshops with stakeholders, gathering requirements, and overseeing the implementation of the UKG Workforce Dimensions solution. I was responsible for collecting, validating, and documenting business and technology requirements, as well as developing use-cases for rostering in Residential Aged Care. Additionally, I provided support for data migration and played a crucial role in data modeling and pipeline development activities. I successfully delivered the UKG solution within a significantly shorter timeframe, defined data pipeline requirements on the Google Cloud Platform, and led the migration of payroll processes. My role has led to drive efficient and accurate data management while achieving business objectives. Core Responsibilities: • Led workshops with Business Leaders, Engineers, and key stakeholders to gather requirements for workforce management. • Managed the elaboration process for the building and implementation processes with individual customers that would use UKG Workforce Dimensions. • Collected, validated, communicated, and documented business and technology requirements. • Process Mapping • Developed, validated, and refined use-cases for rostering across Residential Aged Care. • Support the implementation and data migration from the existing workforce system into UKG. Projects Delivered: • Delivered UKG Workforce Dimensions (WFD) solution in 8 months. Short delivery timeframe compared to a usual 18-month delivery timeline. • Development of requirements for Data Pipelines Google Cloud Platform - BigQuery into Snowflake and PowerBI for UKG Data Hub. • Defined the migration of Payroll from Single Touch Payroll phase 1 to phase 2. • Data Remediation on HRIS – employees with multiple positions; police checks.

Mijala Consulting | Mar 2022 - Present

Managing Director and Principal Consultant

Simplification, Automation and Low Code development

Crossway Baptist Church | Mar 2022 - Apr 2022

Volunteer - Media Technical Director

N/A

ANZ | Apr 2021 - Mar 2022

Lead Business Analyst (Product Management) (Associate Director) | Banker Digital Experience

As a highly successful Lead Business Analyst and aspiring Product Owner, I drove significant value by leading the design and delivery of eKYC (Electronic Know your Customer) solutions into ANZ's Online Application process as part of the KYC Transformation Program from April 2021 to March 2022. My expertise in designing the individual customer onboarding experience was instrumental in the successful implementation of eKYC. Core Responsibilities: • Act as the "Onshore" Product Owner and Product Manager for Online Sales eKYC • Scrum Master / Delivery Lead • Lead workshops with stakeholders to gather requirements for Biometric verification implementation, ensuring alignment with business goals and objectives. • Manage implementation processes for customers using the new Biometric solution to ensure efficiency. • Provide support and guidance to Journey Experts in the portfolio. • Collect, validate, communicate, and document business and technology requirements. • Develop and refine use-cases for Biometric Validation, ensuring alignment with business goals and objectives. • Identify and manage risks, collaborate with cross-functional teams, develop project plans and timelines, monitor project progress, and manage relationships with third-party vendors and suppliers. Key Achievements: • Successfully negotiated a multi-year Biometrics contract, resulting in a 10% cost saving and a total savings of approximately $1.2 million. • Developed and implemented streamlined portfolio reporting using JIRA and Confluence, resulting in improved delivery confidence and reduced delivery risk. • Guided the team through the ambiguity of requirements from other partners and developed generic and reusable capabilities to satisfy immediate needs. • Managed and delivered projects on time, within budget, and to required quality standards, resulting in high levels of stakeholder satisfaction.

ANZ | Jan 2018 - Apr 2021

Lead Operations and Lead Business, Data Analyst (Manager) | Wellbeing, Safety, Workers Comp and ER

Core Responsibilities: • Manage wellbeing data and analysis to provide valuable insights into the organization's overall wellbeing. • Chair Governance Forums for Wellbeing, Safety, and Employee Relations to provide oversight and guidance on critical risks and ensure compliance with regulations and policies. • Report and manage risks to the C-Suite and Board to ensure effective decision-making. • Lead SaaS implementations, develop and support End User Developed Tools, and incorporate HR data sources to improve employee wellbeing and provide insights into key business metrics. • People Leader • Scrum Master Key Achievements: • Developed an induction web application for contractors and visitors in Australia Geography, reducing average induction time from 10 to 3 minutes per visitor, resulting in a streamlined induction process for over 50,000 visitors per year across 600 branches. • Implemented a Procure-to-Pay model for ANZ Workers Compensation using SharePoint, Nintex Automation, HTML/CSS/JavaScript technologies, resulting in a reduction in manual effort by more than 1.7 FTEs, saving around $153K per year. Over a 3-year period, the platform processed over $6 million dollars of payments. • Implemented training for Data Analysts in Intermediate-Advanced Excel, PowerBI, PowerQuery, and Statistical Analysis.

ANZ | Jun 2017 - Jan 2018

Workforce and Systems Manager | Project Delivery

Based in Docklands (VIC), I am responsible for the development, management of Information Systems and Models for the Australia Division Project Delivery - Strategic People Management. Since being seconded into the role since June 2017, I have developed and updated platforms, reporting for Strategic People Management as well as migrating data into Portfolio Project Management (PPM) from legacy workforce tools. Also during this time I had supported the wider People Strategic People Management team, in building Databases/ Servers to support the employee feedback process, and a comprehensive people reporting database to support workforce decisions. Core Responsibilities: • Maintained and enhanced the existing reporting solutions. • Migrated manual workforce plans into Portfolio and Project Management. • Rebalanced baseline workforce maps to enable the augmentation of resources across projects based on demand. • Scrum Master Key Achievements: • Developed Reporting tool in QlikView, combining multiple sources, including workforce allocation, workforce availability and HR employee data which resulted in a reduction of 40 hours each month in workforce reallocation. • Developed feedback collection tool via excel and SQL server for end-of-year performance reviews and ranking.

ANZ | Mar 2012 - Jun 2017

Well Managed Program MIS Manager | Retail Assurance

Based in Docklands (VIC), I am responsible for the development, management of Information Systems and Models for the Well Managed Program. I was also responsible for these whilst undertaking the Assurance Manager role. Other attributes include collaborating and influencing Senior Managers, Managers and Staff of their Well Managed standing and provides analyses of improvements to their well-managed responsibilities. Key Responsibilities • Complete Well Managed audits on branches in WA • Manage the Data Environment for Branch Audits • Data Exploration of Well Managed results to identify systemic trends and opportunities for process improvement • Regular reporting to senior managers and risk committees • Develop and maintain tools to assist in the management compliance in branches and the effective execution of Well Managed audits. Key Achievements • Developed frontend tools for Auditors that helped reduce the time to complete a review by 50%. This assisted the Well Managed Program to reduce FTE by three people saving and estimate of $250k per year. • Reviewed and developed tools for Bankers to keep track of their ongoing compliance activities, whether weekly, monthly, quarterly, half-yearly and annual tasks. • Developed a predictive analytics model to identify whether a branch/site will pass or fail a branch audit. Data sources included compliance, sales, and HR metrics. The model proved to being highly accurate. • Developed all frontend tools using Excel and SharePoint and developed an SQL Server backend to hold the data and to serve both as a reporting repository, data warehouse and application store for multiple years. There were SSIS packages developed and deployed on Integration servers to ingest data for the predictive data model. The SQL Server included scripts to refresh and generate reporting overnight.

ANZ | Dec 2007 - Mar 2012

Branch Manager | Retail Banking

Manager of 237 Murray Street Mall (WA) and Kalgoorlie (WA). I was responsible for managing staff (10 FTE); coaching, developing, monitoring, and influencing strong Customer Relationships, Well Managed and Revenue/ Cost Management. RESPONSIBILITIES • Sales Management • Change Management • Compliance and Risk Management • People Management • Training and Development • Sales and Performance Coaching • Staff Engagement • Customer/Client Relationship Management • Business Analysis • Strategic Planning • MIS and financial modelling support to staff and district ACHIEVEMENTS • Transformed ANZ Kalgoorlie from an Regional and Rural Branch into a Retail Branch • Transformed ANZ Kalgoorlie’s into a Sales Performing Branch • Transformed the Risk Grading of ANZ Kalgoorlie from Red to Strong Amber within first 6 months. • Trained and Developed entire team that was new to ANZ within 6 Months and reached financial objectives.

ANZ | Oct 2008 - Jun 2009

MIS Analyst / Business Analyst | Talent and Culture

KEY RESPONSIBILITIES • Project Manager • Stakeholder management • Communications management to stakeholders • Implement and deliver training and development program across retail network • Application developer • Implementation management and after implementation support ACHIEVEMENTS • Developed and deployed employee performance management tool • Built effective relationships with Branch Manager and District Managers • Key stakeholder in Performance Management IT project for 2H09 • Highly recognised by senior managers and branch managers across retail network • Further enhanced key skills in application development and project management

ANZ | Jan 2007 - Dec 2007

Retail Banking Manager Graduate | Retail Banking

ANZ Graduate Program

ANZ | Jun 2006 - Dec 2006

Senior Personal Banker | Retail Banking

N/A

ANZ | Jul 2005 - May 2006

Personal Banker | Retail Banking

N/A

Crazy Clarks | Feb 2002 - Jul 2005

Assistant Manager

Retail Sales Assistant Manager for a large warehouse style discount retailer.

My Education

Take a look at my formal education

Master of Artificial Intelligence in Artificial IntelligenceDeakin University | 2024

Graduate Certificate of Artificial Intelligence in Artificial IntelligenceDeakin University | 2023

Graduate Diploma of Information Systems in Information SystemsCurtin University | 2009

Bachelor of Commerce, Economics and Management in EconomicsCurtin University | 2006

Diploma of Management, ManagementSouth East Metropolitan College of TAFE | 2002

About Me

My mission is to help organisations leverage their data assets and optimise their processes, using the latest technologies and best practices. I welcome the opportunity to connect

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