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Michelle Ford

Michelle Ford

Sr PO/PM, Data and Analytics



My Portfolio Highlights

My New Course

Introduction to R

Empathetic, passionate, data ethics and literacy advocate, data and analytics leader and researcher

My Work

Take a look at my latest work.


Understanding Data Science


Introduction to Power BI


Introduction to R

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

NAVEX | Jul 2022 - Present

Senior Product Owner, Data and Analytics

Prioritize and manage backlog for 4 scrum teams of data engineers, data scientists, Power BI developers, and .NET software engineers Modernizing product tech stack from SQL and Infor Birst to AWS, Snowflake, and Power BI Build Power BI reports focusing on organizational compliance and risk data storytelling Lead internal stakeholders through product feedback, launch planning, and human centered design workshops Conduct research with customers and users following questions to be answered (QTBA) framework
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Evisions | Jun 2020 - Mar 2022

Product Research and Analytics, Higher Education Data

Support product growth through leadership of strategic, data-informed research, blending Nielsen Norman Group UX and Product Institute PM research best practices Support market growth through thought leadership, knowledge sharing, and professional networking

Earlham College | Mar 2020 - Jun 2021

Director, Institutional Effectiveness

Supported College leadership through a global pandemic, prioritizing safe, equitable continuity with data-informed analysis; empathy-informed, student centric recommendations; data governance thought leadership, and maintaining compliance with federal, state, and accrediting agencies Managed 1 FTE through mentoring, training, coaching, and support

Kroger | Jan 2019 - Nov 2019

HR Analytics & Insights Manager

Led data science efforts in collaboration with 84.51 Saved over $100K with the implementation of the Talent Analytics System, which captures weekly snapshots of over 450,000 active employees for reporting and analysis Analyzed data for diversity, retention, wage investment, sourcing, and recruiting strategies Assisted with qualitative survey research and focus groups and implementation of Qualtrics Employee Experience platform

University of Cincinnati | Aug 2017 - Dec 2018

Adjunct, Statistics

Taught Introduction to Statistics, Elementary Statistics I & II, and Business Analytics I

University of Cincinnati | Mar 2016 - Aug 2018

BI Specialist, Learning Analytics

Developed data models, operational reports, data visualizations, and dashboards that provide meaningful and actionable insight into how the university can improve both student success and student learning Summarized usage and support of eLearning tools like Echo360, WebEx, Kaltura, CoursEval, and Blackboard Created a dashboard to forecast equipment replacement costs for classrooms equipped with eLearning technology Visualized call volume for IT@UC service desk as scorecards with monthly forecasts Displayed client service management KPIs in an interactive view for key stakeholders Provided insight into knowledge base availability, usage, and needs through Tableau dashboards Ensured the proper stewardship of any data collected in accordance with applicable laws and policies Helped drive business intelligence and data governance within IT and across the University Utilized strengths based leadership theories to develop analytics team Increased effectiveness and efficiency of operational systems and processes/policies to support the University's Third Century goals and the eLearning Strategic Plan; specifically, supporting management and stakeholder reporting/information Led data warehousing efforts for eLearning Analytics and partner with institutional research and other analysts for university data warehousing Hired, trained, and mentored new analytics team members At large member of UCIT Staff Council, 2017-2020 UCIT Staff Council Co-Chair, 2018-2019 Provided marketing, recruiting, admissions, and enrollment management data analysis for Cincinnati Online

Cincinnati State Technical & Community College | Sep 2013 - Mar 2017

Research Analyst, Data Manager

Research Analyst, 2016-2017 Assist Institutional Research with ad-hoc requests Document and automate processes for recurring reports Provide training and onboarding to new analysts Provide statistical analysis for Lumina STRIVE STEM Collaborative Provide statistical analysis for evaluation of Cooperative Education program and OMIC grant Data Manager, 2015-2016 Primary data management for Ohio Means Internships & Co-ops (OMIC) grant program Creating an interactive dashboard for Cooperative Education key performance indicators Project lead for CState CareerLink career services management software implementation project Research Analyst, 2013-2016 Analyzed national survey data, including SSI & CCSSE Reported annual benchmark progress using IPEDS & NCCBP data Provided data management, technical assistance and statistical guidance and analysis on research projects and grant writing and evaluations, including NSF LSAMP, COF, DOL TAACCCT and CState Accelerate grant programs Provided data analyses for recurring and ad-hoc requests, such as semester grade distributions, student right to know and enrollment data for academic and administrative offices Related data analyses to the College’s strategic and Capital plans as well as to the Ohio HEFC SSI funding model and HLC AQIP accreditation model Functioned as the Human Protections Administrator, facilitating communication between research at the College and the IRB Served as the IPEDS Keyholder, managing the reporting process to ensure accurate data are reported and strict deadlines are met Managed and coordinated semester course evaluation process Created data warehouse to streamline longitudinal reporting using census snapshots of student program and course enrollment

ACE USA | Oct 2012 - Sep 2013

Operations Process Associate

Worked with database users to resolve problems, including training, navigation and variety of technical issues Communicated closely with the IT team to investigate technical issues, including cache server problems Analyzed call volume data and trends. Improved and consolidating the current team call log Applied continuous improvement philosophy within the team to improve efficiency by reducing task completion time Reviewed SOPs created by team members to ensure the format and content is accurate and easy to follow

Belden | Aug 2011 - Oct 2012

Quality Assurance Technician

Improved current data entry logs to be more efficient Developed databases for quality documentation Demonstrated how to use MS Excel Statistical quality control, forecasting, updated KPI quality boards in the plant, filed ISO9000 required paperwork, project management, LDM

My Education

Take a look at my formal education

Master of Science in Operations and Project ManagementSouthern New Hampshire University | 2016
Graduate Certificate in Quantitative AnalysisSouthern New Hampshire University | 2016
Bachelor of Liberal Arts in Business, StatisticsPurdue University | 2011

About Me

Michelle Ford

I am a data and analytics leader with experience & knowledge in • Data governance and strategy • Statistical analyses and data analytics • BI and data visualization • Teaching and data literacy • Mixed methods research • Research with human subjects

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