Medicaid eligibility processing for Modified Adjusted Gross Income Families and Medicare Savings Programs for the Elderly and Disabled including but not limited to aiding applicants with applications, screening the application for existing coverage, auditing for completeness, accuracy and signature and offering assistance with completing voter registration forms if assistance was not previously offered by clerical staff. Facilitating subject matter expertise when vulnerabilities in the payment system or in program policy or rule are identified, and escalating the vulnerabilities to prevent future improper payments. Developing consistency in workplace and accelerating efficiency and productivity by entering application data into the Recipient Subsystem (Eligibility and Enrollment System) timely and completes budget accurately with less than a 3% error rate annually per worker caseload. Corresponding specific information to Medicaid, CHIP or Medicare Savings applicants or beneficiaries in person, by phone, fax or email or snail mail to facilitate with completion of applications, addresses questions about eligibility, get additional information or answers to unresolved issues, settling discrepancies in information and sourcing additional information. Analyze records, cases and situations and make timely, accurate decisions in providing expert consultation to clients via the client and provider toll-free lines, written correspondence and email.

Alabama Department of Transportation | Jul 2017 - Nov 2018

Engineering Assistant/ Project Inspector

Advised and supervised contractor field crew/engineers on significant phases of construction activities, safety, regulations. Spearheading inventory tracking and used company proprietary software to account for conversions which decreased inaccuracies by 20%. Preparing and documenting Engineering reports including financial reports, cost monitoring and safety performance data. Participating in the development and implementation of key product line strategies and tactical action plans. Processing parts data in the Part Data Management System and ERP, in support of New Product Development. Collaborating with local admin team to facilitate events, space planning, vacation coverage and other administrative duties. Orchestrating the communications and logistics of staff meetings, producing materials and transcribing meeting notes. Successfully working independently with limited supervision and performing relevant research activities in support of analyzing technical policies. Verifying contractor and employee payroll ensuring that federal and state standards are met. Inspection of bridges, retaining wall, sound walls, barrier rails, sign structures, Vaults, fencing, and Cut & Cover tunnel. Reviewed, checked and inspected various elements of structures as used shoring, demolition, and tie-backs. Reviewed and inspection of pile driving, concrete mix designs, pre-stressing, and post-tensioning. Prepared and maintained as-built plans, recording, and including daily reports, and quantity pay estimates. Excelled in the study of traffic analysis, simulation and modeling, recommendations, and project management. Analyzed traffic patterns, access arteries, congested areas, intersections, pulled from various software.

Alabama Department of Human Resources | Oct 2014 - Jul 2017

Administrative Support Assistant I

• Performed administrative tasks for Family Services department and Office of Adoption including answering multi-line phones, routing constituent calls to appropriate staff, greeting the public, typing, proofreading, and file management. • Maintained clearance while performing Information Technology tasks as Department LAN Services Administrator performing computer system repairs. • Organized department paperwork and work areas for new hires and transfer employees. • Managed all aspects of files from the entire state of Alabama in an efficient and accurate manner for over 500,000 records. • Created and maintained online and physical database records from registration documents from all participating Alabama counties. • Scheduled and coordinated meetings, appointments, and travel arrangements for staff, supervisors and managers. • Trained administrative assistants during a period of company expansion ensuring that they paid explicit attention to company policies and minute details. • Developed new filing and organizational practices, saving the company more than $3,000 per year in contracted labor expenses. • Typed documents such as correspondence, drafts, memos and emails, and prepared 3 reports weekly for management. • Maintained and purchased office supply inventories, while being careful to adhere to company budgeting practices. • Pleasantly greeted visitors and determined to whom and when they could speak with individuals depending on the nature of their request.

CVS Pharmacy | Sep 2012 - Mar 2015

Service Clerk

• Processed customer payments and returns by using cash, check, and credit cards rapidly using point of sale system and met/exceeded weekly sales goals by up to 30%, resulting in formal recognition for leadership excellence. • Consulted with customers on health, medical and prescription needs to demonstrate product knowledge through product selections to help boost sales more than 65% in one quarter. • Assisted management with daily store operations including inventory control, promotion preparation, pharmacy assistance with approved Pharmacy Technician license. • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration according to shopper experience satisfaction surveys, averaging a score of A+. • Greeted and determined customer needs by asking relevant questions and listening actively to the responses to resolve inquiries and complaints in a timely and empathetic manner, in person and via telephone

My Education

Take a look at my formal education

Masters, Business Administration and Human Resources · (August 2022 - MayThe University of West Alabama | 2024

Data AnalystDataCamp | 2024

Bachelor of Applied Science (B.A.Sc.), Resource and Technology Management, Business AdministrationTroy University | 2017

Associate of Science - AS, Drafting and Design Technology/Technician, GeneralWallace Community College Selma | 2012

About Me

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