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Matthew Ly

Matthew Ly

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

Quantitative strategist, harnessing the power of data for strategic advantage.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

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Joining Data in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Sellers Dorsey | May 2022 - Present

Consultant

N/A

Armstrong World Industries | Jul 2021 - Apr 2022

Business Process Specialist

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Armstrong World Industries | Dec 2020 - Jul 2021

Service Desk Technician

I provided high-level Customer Service in resolving customer issues and/or requests. Evaluated documented resolutions and analyze trends for ways to prevent future problems. Fielded incoming requests to the Service Desk via all resources (telephone, chat, self-service, and e-mail) to ensure courteous, timely, and effective resolution of end-user needs. Documented all pertinent end user identification information, including name, department, contact information and nature of problem or issue in the ticket system. Assisted in software releases and roll-outs and communication to the end-users.
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AROMA All-Sports Camp | Jun 2019 - Jul 2019

Camp Counselor

I supervised 15 elementary-aged children in spontaneous and planned activities. I was also in charge of ensuring responsibility for the safety, personal care and discipline of the children.

Messiah College | Aug 2018 - May 2019

Resident Assistant

Collaborated with RA staff to create a wholesome community for resident halls and facilitated roommate conflicts when needed.

Office of Pennsylvania Governor Tom Wolf | May 2018 - Aug 2018

Information Technology Intern

I communicated and served constituent by fixing IT issues and by finding solutions to constituent issues. Prepared correspondence in response to constituents, organizations, and other stakeholders. Worked with other departments within the Office of the Governor to coordinate efforts and messaging, and to ensure consistency and accuracy. Communicated with a variety of personalities in a tactful, pleasant, and professional manner. Performed projects and duties assigned by the Director and Constituent Services staff.

Roland Builder, Inc. | Jan 2015 - Jan 2016

Onsite Assistant to the Project Manager

I worked to construct homes in the greater Mechanicsburg area during summers. Working under the project manager, I did miscellaneous tasks to quicken the building process.

My Education

Take a look at my formal education

Bachelor's Degree in Computer ScienceMessiah College | 2020

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