• Incorporate data to standardize and understand team performance and individual performance and improve internally facing and externally facing operations • Investigate and identify problems for customers and troubleshoot software errors • Collaborate with the product team to integrate customer feedback • Acquire data weekly and point out trends to management to inform decisions • Improved and iterated data collection methods by identifying and cutting out inefficiencies • Help junior members of the team to grow into their roles and cultivate their strengths • Manage technical projects in a widely varying load in a fast-paced, online environment • Simplify complex concepts and operations to present to clients and stakeholders as business action plans • Onboard new and existing clients onto new customers and setup their new SaaS B2B projects

Bru House | Jan 2019 - Jan 2022

Barista

• Built relationships and rapport with long-lasting customers • Analyzed opportunities for growth for the company to improve business processes • Communicated customer feedback and needs to management • Conducted customer feedback survey • Developed Marketing campaign strategies to increase customer engagement and acquire new customers • Improved day to day operations using lean management principles

Green Dynamics | Jun 2018 - Sep 2021

Lawncare and Landscape Technician

• Assign work tasks to team members to optimize daily workflow • Communicated with customers to discuss projects and costs • Kept customer and other stakeholders informed of project progress

Twin Cities Wireless | Jan 2018 - Jun 2018

Store Manager

• Assisted customers in finding cell phones and phone plans that fit their technical needs • Sought customer feedback about received products and services • Problem solving customer issues when it came to a variety of systems

My Education

Take a look at my formal education

Bachelors of Science in Management and Business PsychologyUniversity of Minnesota - Twin Cities | 2022

About Me

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