Led a team of Route Representatives representing over 350 customers in the territory. Oversaw territory service results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales, and credits

Target | Oct 2021 - Aug 2022

Operations Manager

Oversaw Inbound operations at Target 0758 DC. Led a team of 95 hourly employees and was responsible for engaging the team during shifts to maintain the highest safety, quality, attendance, and performance levels. Also maintained customer expectations to ensure orders are received correctly.

Target | Aug 2021 - Oct 2021

Operation Manager in Training

N/A

Amazon | Mar 2020 - Sep 2021

Area Manager

Managed anywhere from 50 - 100 employees on a daily basis across multiple departments. Drove productivity, quality and safety while developing employees. Was a contributing team member among one of the the most efficient and highest performing buildings in the network.

AMC Theatres | Jan 2016 - Jan 2019

Director Of Operations

Oversaw and provided operational support up to 30 locations in Arizona, New Mexico, Oklahoma, Arkansas, and Texas with sales revenue totaling $70 million. Conducted site visits (front and back of house) and facility inspections to ensure great guest experiences, safety, and help keep locations on track with their performance metrics. Provided regular coaching/feedback to the GM's and support them to allow them to focus on the guests and facility. • Helped establish a new brand within the company post acquisition and created purposeful field management identity to build a unified internal culture that maximized operational efficiency and effectiveness. • Collaboratively analyzed and resolved margin challenges such as high food costs impacting the region and brand. • Worked closely with field management and Corporate to ensure optimal resource allocation for the region. • Ensure locations' bars are following state regulations and team is following recipes. Improved region's compliance inspections from 50% overall passing to consistent 100%. • Look for trends in P&L reports and work with local teams to maximize profitability. • Coach and develop field management to improve their leadership role among their team. • Conduct routine physical inspections of facilities and work with team on solutions for current concerns. • Lead team on report, presentation design / creation along with presenting performance of brand on financials, guest services and opportunities to help improve brand performance.

Carmike Cinemas | Jan 2007 - Jan 2016

District Manager

Oversaw operations up to 15 locations in New Mexico, Louisiana and Texas. Including recruiting talent, training front line employees and management, created budgets for each location, and controlling expenses. Worked with local management on concerns impacting theatre service, efficiency, and productivity. Conducted physical inspections for safety, security, and cleanliness, internal investigations for HR and audits. • Championed management stability, while encouraging effective leadership within the district. • Determined budgets and strategic objectives. • P&L responsibility for up to 15 locations • Responsible for talent acquisition and General Manager development • Provided senior leadership for operational issues and location manager performance at all sites to ensure alignment with corporate objectives and customer satisfaction. • Conducted audits of financial records and operations, including maintenance. • Administered financial matters, including budget, inventory control, P&L review, and risk assessment and mitigation. • Streamlined operations, achieved cost savings, and enhanced profitability by; reducing theft, maximizing food and beverage sales and improve efficiency of inventory systems.

Carmike Cinemas | Jan 2001 - Jan 2007

Complex Manager

Oversaw all aspects of running a multiplex movie theater. Trained, mentored, and developed the management team and staff. Upheld the operating standards of Carmike Cinemas. Focused and directed team towards positive financial results, audit results, mystery shop scores and inspection scores. • Oversight of business operations and functions on a daily, weekly, quarterly and yearly basis • Hiring, training, evaluation, disciplining, and termination of employees • Led team oriented project picture / promotional displays • Managed reports related to invoices, finances, performance, sales and inventory - including Profit & Loss statements • Directed monthly meetings to provide feedback, safety training, policy changes and corporate announcements • Assisted in HR investigations at other locations • Built relationships with superiors, peers, associates, guests and local vendors • Oversaw and planned employee scheduling and film exhibition strategies • Upheld business practice standards and compliance of company policies and procedures

My Education

Take a look at my formal education

Bachelor of Science in Business AdministrationKansas State University | 2001

About Me

Looking for a career change into analytics using my background as Director of Operations with AMC Theatres.

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