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Muhammed Zidan

Muhammed Zidan

Graduate

FCI Damanhour University

Technologies

My Portfolio Highlights

My New Track

Excel Fundamentals

My New Course

Introduction to Excel

My New Track

Excel Fundamentals

Real-Time Analyst @ Sutherland | Egypt FWD Certified Data Analyst | 2x Kaggle Expert | Solving Business Problems Using Python, SQL, Excel, Power BI, Tableau, and My Analytical Mind.

My Work

Take a look at my latest work.

course

Exploratory Data Analysis in SQL

course

Understanding Data Visualization

course

Introduction to Excel

notebook

Hotel Aggregator Listing Analysis using Power BI

SQLTableau
notebook

The Story OF Olists Marketing Funnel | Kaggle

Python
github

Supermarket-Dashboard - Power-BI

PythonPower BI
course

Exploratory Data Analysis in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Sutherland | Nov 2024 - Present

Real Time Analyst

1- Strategically monitor and manage real-time performance metrics to enhance operational efficiency. 2- Drive proactive decision-making by analyzing data trends and delivering actionable insights to maintain optimal service levels. 3- Orchestrate workforce management adjustments, swiftly resolving bottlenecks and ensuring seamless execution of processes. 4- Collaborate cross-functionally to implement data-driven solutions that elevate service delivery and performance standards.
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Sutherland | Sep 2024 - Nov 2024

Subject Matter Expert

I provide real-time assistance to agents, help with escalations, troubleshoot system issues, and ensure service levels are met. This role includes coaching agents, offering performance feedback, and facilitating process improvements to optimize efficiency. Acting as a bridge between the team and management, floor support monitors team performance, fosters collaboration, and maintains a positive work environment while resolving operational challenges.

Freelance | Jul 2022 - Nov 2024

Data Analyst

I'm a Freelance Data Analyst skilled in Python, SQL, Excel, Power BI, and Tableau, with a focus on e-commerce, social media, marketing, HR, and finance. My work involves diving into data to extract meaningful insights and provide valuable recommendations for enhancing business performance.

Road Mentors | Jul 2024 - Sep 2024

Data Analyst Instructor

I am responsible for providing comprehensive training in Excel, Power BI, SQL, and Python, delivering both theoretical insights and practical skills to +30 students. My role encompasses a blend of curriculum development, interactive teaching, and hands-on problem-solving to prepare students for real-world data analysis challenges.

Sutherland | Oct 2023 - Sep 2024

Agent & Task Owner

At Lyft, I wear multiple hats with finesse. As a Customer Care Agent, I deliver top-notch support to riders and drivers, ensuring their satisfaction with every interaction. Simultaneously, I take charge as a task owner, ensuring timely completion of team assignments. Leveraging my analytical skills, I delve into data to extract valuable insights, optimizing our operations for excellence.

Mentorness | Apr 2024 - May 2024

Data Analyst

N/A

Freelance | Apr 2020 - Feb 2023

Visual Identity Graphic Designer

Specializing in crafting impactful visual identities, I excel in creating logos, flyers, business cards, social media posts, banners, and menus that leave a lasting impression. With a keen eye for design and a passion for creativity, I bring brands to life through cohesive and visually stunning assets. Let's collaborate to elevate your brand's presence across various platforms.

Udacity | Jul 2021 - Sep 2022

Udacity Nanodegree Intern | Data Analyst

As a Data Analysis Professional (Udacity) intern in 2021, I honed my skills in gathering, cleaning, manipulating, and loading datasets from various sources using Pandas and NumPy. I executed the complete data analysis process on diverse datasets, showcasing proficiency in handling real-world data challenges. Building upon this foundation, in 2022, I advanced my expertise through the Data Analysis Advanced (Udacity) program. Here, I expanded my toolkit by mastering querying from multiple tables, applying inferential statistics, and utilizing probability concepts to solve practical problems using Python. I delved into hypothesis testing, A/B testing, and regression modeling, harnessing Python's capabilities to derive meaningful insights.

Google Developer Student Clubs - GDSC Damanhour University | Jul 2021 - Jul 2022

Head Graphic Design

Led the Graphic Design Team at GDSC Damanhour University, overseeing committee members and ensuring high-quality designs for chapter communications. Managed social media accounts, resulting in increased engagement and a cohesive brand presence.

Google Developer Student Clubs - GDSC Damanhour University | Jun 2021 - Jul 2022

Data science instructor

Tough and made content for +20 students in data visualization with Plotly Library through online sessions, workshops, and practice projects.

My Education

Take a look at my formal education

Bachelor's degree, Computer and Information Sciences and Support ServicesDamanhour University | 2023

About Me

Muhammed Zidan

I am Muhammad Zidan, a computer science graduate from Damanhur University, class of 2023. I possess 2 years of work experience in projects focused on resolving business problems and performing comprehensive business situation analyses.

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