I determined, applied, and evaluated claims-relevant statistics and reports, ensuring thorough documentation. Responsible for project and process management, I led the claims complaint process and developed fraud processes in claims. I managed Business Continuity Management, including the development of the BCP plan, and oversaw the development of the Office Management process. Additionally, I collaborated on cost breakdowns according to IFRS 17 and conducted data analysis and evaluation in the Loss Estimation/Prevention project with the Paris-based Advanced Innovation team.

wefox | Oct 2021 - May 2022

Claims Adjuster

processed cases, checked coverage, and performed initial reserving. Continuing education: Certified Specialist for Insurance Mediation (IHK, §34d)

Securitas GmbH Sicherheitsdienste | Oct 2020 - Sep 2021

Sachbearbeiter im Gebäudemanagement II Facility Management Administrator

Client Bayer AG - Berlin Wedding I managed order acceptance by phone and email for various plants, ensuring the correct execution of work and coordinating with external companies. I issued access authorizations for external companies and visitors. Additionally, I processed general mail, provided information to internal and external employees, and managed conference services, including room bookings, catering, and conference technology.

Securitas GmbH Sicherheitsdienste | Jun 2018 - Sep 2020

Front Desk Representative

Client Bayer AG - Berlin Wedding I ensured plant security, monitored external companies, and managed visitor access. Additionally, I performed various administrative tasks.

Gi Group | Jun 2017 - Nov 2017

Call Center Representative

Client AirBnB I managed inbound and outbound calls, responded to customer inquiries, and provided support for booking and reservation issues. I handled complaints, resolved issues related to cancellations and refunds, and assisted with account management.

Hostel & Hotel Alstadt Spandau | Apr 2016 - May 2017

Front Desk Receptionist

I managed check-in and check-out, guest support, telephone service, correspondence, and ordering office supplies while coordinating housekeeping and maintaining booking portals. Additionally, I handled reservation acceptance and invoicing, daily closing, cash register operations, and complaint management.

ICTS Deutschland GmbH | Sep 2015 - May 2017

Security Screening Officer

Clients - United Airlines, Delta, Air Canada I managed check-in and gate operations, including profiling, interviewing, and document control. I oversaw airside, did baggage claim, and handled the transmission of documents between airline crew and ground staff, as well as made on-board and gate announcements. Continuing education: Security Screening Officer §9 Aviation Security Act

Dunkin Donuts | Mar 2015 - Jul 2016

Crew Member

I handled sales and customer service, managed the cash register and daily accounting, and conducted inventory and decoration.

Dunkin Donuts | Aug 2015 - Feb 2016

Crew Member

I handled sales and customer service, managed the cash register and daily accounting, and conducted inventory and decoration.

GfB Duisburg | Sep 2014 - Dec 2014

Social Coach

I provided social-pedagogical individual support for long-term unemployed individuals with multiple placement obstacles, including coaching and creating application documents. I supported and placed clients in subsidized measures for professional qualification, assisted with official visits, and found addiction and drug counseling centers. Additionally, I facilitated the placement of children in daycare and other facilities in cooperation with the Duisburg Youth Welfare Office.

M & R Marketing & Sales | May 2002 - Dec 2004

Receptionist

General secretarial tasks and preparatory accounting

Pimkie Framode GmbH | Nov 2001 - May 2002

Sales Assistant

As a retail salesperson at Xanaka/Pimkie, I handled sales and consulting, decoration, cash register operations, and inventory management.

Adecco | Dec 2000 - Sep 2001

Office Clerk

I worked under temporary employment arrangements in accounting, registry, and secretariat for Siemens and Krone AG.

My Education

Take a look at my formal education

Digital Marketing & SEO, MarketingReDI School of Digital Integration | 2024

The Salesforce Pathfinder Programm ReDI School of Digital Integration | 2023

Trailhead by Salesforce | 2023

Geprüfte Fachfrau für Versicherungsvermittlung IHK, Insurance · (NovemberBWV Berlin-Brandenburg e.V. | 2022

Kauffrau für Bürokommunikation IHK, Office Management and SupervisionOTA gGmbH | 2020

About Me

I'm passionate about continuous learning and staying updated with the latest Tech trends. My goal is to drive digital transformation and process efficiency in organizations through innovative IT solutions and data-driven decision making.

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