Transitioning into Data Analytics: • Google Data Analytics Certificate • Learning Python, SQL, and Tableau via DataCamp, Data Lemur, O'Reilly library • Building a portfolio

TeuxDeux | Jan 2020 - Apr 2021

Customer support and QA Specialist

• Responded to an average of 100 support inquiries per day. Analyzed support inquiries and customer data (Amplitude, Stripe) for bug pattern recognition. Improved customer support satisfaction by 30% as compared to the previous year. • My ability to quickly identify errors and investigate their causes helped speed up the triage from an average of one month to 1.5 weeks. • Assisted Product Manager in marketing research survey design as well as quantitative and qualitative analysis of survey data (MailChimp, Sheets)

Fictive Kin | Dec 2018 - Jan 2020

Office Manager

• Streamlined operational processes and created documentation. As a result, the onboarding team reported a reduction in stress levels by 80% • Initiated survey data collection elevating trust and creating feedback loops with the team. Achieved 40% improvement in employee satisfaction as compared to the previous year. • Created a budget plan for the operations team that helped cut yearly office expenses by $17000 from $40000.

Pikene på Broen / Terminal B | Jan 2015 - Jan 2017

Volunteer Coordinator

Created a friendly work environment among volunteers and staff. Successfully managed to distribute tasks among volunteers according to their skills and requests. As a result, each volunteer had a balanced work schedule, which allowed them to do their work and enjoy the festival.

"Mister Pink" Youth House | Jan 2010 - Jan 2015

Co-Founder

• In the first 3 years of existence supported 90 projects initiated by young people. • Mister Pink created a movement of ambitious and courageous young people, who started their creative businesses, built strong connections with the neighboring countries, and worked to make their city a better place. • Built long-lasting cooperation with TVIBIT youth house (Tromsø, Norway), which was included in the official cooperation plan between Murmansk region and Troms County. • Provided support for local youth human rights and LGBTQ groups, for which was reprimanded by the gubernatorial office of Murmansk oblast and lost the city's financial support. Our work was mentioned in the Opinion of the Commissioner for Human Rights, Strasbourg 9 July 2015.

My Education

Take a look at my formal education

Master's degree, Linguistics and Pedagogy Murmansk State Humanities University | 2011

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