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Nicole Coleman

Nicole Coleman

Certified

Cloud FinOps & Automation Consultant

3509 Innovations | Seattle Washington

Technologies

My Portfolio Highlights

My New Workbook

Course Notes: Introduction to Data Science in Python

My New Course

Introduction to Python

My New Workbook

Competition - Everyone Can Learn Python Scholarship

My New Workbook

Course Notes: Introduction to Data Science in Python

Helping Businesses Reduce Cloud Costs with FinOps, AI, and Automation

My Work

Take a look at my latest work.

DataLab

Cloud Cost Optimization & Automation for NexaTech Solutions

article

ChatGPT - Career Growth Advisor

course

Introduction to Python

DataLab

Cloud Cost Optimization & Automation for NexaTech Solutions

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Understanding ChatGPT

My Work Experience

Where I've interned and worked during my career.

3509 Innovations | Aug 2024 - Present

Cloud & AI Automation Consultant

• Providing cost analysis, AWS Reserved Instance (RI) management, and FinOps reporting solutions for SMBs and enterprises. • Developing Make.com & AI-driven automation to streamline business processes, reducing manual workload by 10+ hours weekly. • Assisting businesses with AWS billing reconciliation, SQL-based financial reporting, and month-end FinOps processes. Custom Chatbot Development – Designing AI chatbots for customer service and operational automation using Voiceflow, Amazon Lex, and GPT-powered models. • Helping startups and SMBs audit & improve their existing tools, ensuring they maximize efficiency with cloud-based workflows. • Leveraging Power BI, Tableau, and SQL to analyze financial and operational data for more informed business strategies
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Outlier | May 2024 - Present

AI & NLP Quality Analyst

• AI Model Evaluation & Training – Assessing AI-generated responses for accuracy, clarity, and contextual relevance, ensuring high-quality outputs in natural language processing (NLP) models. • Linguistic & Content Quality Analysis – Providing structured feedback to enhance AI-generated text, improving coherence, readability, and factual accuracy. • User Experience Optimization – Testing AI-driven writing tools to enhance user engagement and usability, helping refine AI interactions for real-world applications. • Bias & Ethics Monitoring – Identifying potential biases in AI-generated content to support ethical AI development and inclusive language standards.

Amazon Web Services (AWS) | Sep 2022 - Sep 2024

FinOps & Enterprise Billing Analyst

•Managed AWS Reserved Instances (RI), Savings Plans, and Private Pricing Agreements (PPA) to optimize cost savings for enterprise clients. •Led enterprise billing operations and month-end close processes, ensuring revenue accuracy across AWS monetization systems handling 750M+ transactions per second. •Conducted cost analysis using AWS Billing Console, Cost Explorer, and Cost & Usage Reports (CUR) to improve financial forecasting and cost transparency. •Developed SQL-based cost allocation models and financial reporting dashboards to automate billing reconciliation and drive data-backed decision-making. •Identified cloud spend inefficiencies and cost anomalies, implementing workflow automation to streamline FinOps processes. •Partnered with AWS finance, sales operations, and engineering teams to enhance AWS billing automation and optimize discounting programs. •Supported AWS Monetization (MZN) initiatives, ensuring enterprise customers leveraged the best pricing structures to reduce cloud costs.

Independent Consultant | Nov 2021 - Aug 2024

Business Intelligence Analyst

• Apply broad subject matter expertise in managing project activities. Determine & manage scope, develop and manage project plans, schedules, deliverables, and risks, dependencies, using DevOps or Agile methodologies. • Partner with stakeholders and IT to facilitate the full life cycle of application development. • Provide technical assistance as necessary to end-users as well as development staff. • Collaborate with counterparts to share reporting initiatives and insights to drive combined efforts, definitions, and best practices and make recommendations to businesses. • Develop and maintain advanced reporting, analytics, and dashboards. Tools used: Excel, Tableau, PowerBI, Jira, Confluence, Lucid Chart, and Tableau CRM.

CVS Health | Mar 2022 - Sep 2022

Senior IT Business Analyst, Novologix-Clinical Development

• Led the implementation of Novologix from inception to deployment, ensuring all phases met business and technical requirements. • Collaborated with cross-functional teams to identify and document business requirements for IT projects. • Developed detailed project plans, timelines, and budgets in collaboration with project managers and other stakeholders. • Analyzed complex data sets to identify trends, opportunities, and risks related to IT implementation projects. • Support end-user training and change management activities, including creating training materials and conducting workshops. • Orchestrated workflows to close gaps in communication and follow-up processes, improving project visibility and team accountability by 30%. • Manage project documentation, including requirements, design specifications, testing plans, and project status reports.

TK Elevator | Jul 2019 - Mar 2022

Billing & Contract Analyst

• Process customized preventive maintenance invoices for the entire U.S. Region. • Design invoices in Excel using SUMIF, COUNTIF, and VLOOKUP functions. • Train new and existing employees on custom billing processes and procedures. • Spearheaded the development of a Power Apps solution to automate data collection and Excel integration, reducing billing turnaround time by 20%. • Designed a centralized Microsoft Form to capture custom billing requirements, automating submissions into Excel for review, saving 10+ hours per month. • Serve as the departmental subject matter expert (SME) for employee questions/concerns. • Manage query resolution to ensure invoices are executed promptly and in the required clients’ format. Tools used: Oracle, Appian, Excel, PowerPoint, Power Automate, SharePoint, Microsoft Visio, Gensuite, and Microsoft Forms.

Children's Healthcare of Atlanta | Aug 2014 - Jul 2019

Communications Specialist

• Scheduled up to 200 surgical procedure cases including electives and add- ons monthly at 95% accuracy. • Facilitated communication between surgeons, anesthesiologists,sterile processing, and all other surgical service staff. • Entered post-case data into Epic computer system. • Reconciles daily and monthly workload statistics. • Created content for the Surgery Center information board. • Ordered and distributed office supplies.

Children's Healthcare of Atlanta | Nov 2013 - Aug 2014

Primary Care & Specialty Clinics Billing Specialist

•Entered charges for primary care and specialty clinics. •Data entry using ICD-10, CPT, and NDC codes. •Daily use of Epic. •Ensured charges on encounter forms were completed accurately and on time. •Notified lead biller or operations supervisor of any charge posting discrepancies or updates.

My Education

Take a look at my formal education

Masters in Public Administration DeVry University | 2020

About Me

Nicole Coleman

Cloud FinOps & AI Automation | AWS Cost Optimization | Building AI-Powered Solutions for Smarter Cloud Management

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