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Hồng Ngân Nguyễn

Hồng Ngân Nguyễn

Senior QA Engineer

Covergo

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Analytics acrobat, performing feats of insight extraction with grace and agility.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

course

Introduction to SQL

course

Intermediate SQL

project

Analyzing Students' Mental Health

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

CoverGo | Insurtech | Sep 2024 - Present

Senior QA Engineer

N/A

TPF GROUP (Australia) | Jan 2023 - Jul 2024

Business Analyst

N/A

TPF GROUP (Australia) | Mar 2022 - Jul 2024

QA Engineer

- Developed new testing processes to enhance Manual Testing efficiency. - Followed approved SDLC and project management methodologies. - Identified project risks and improved project security. - Analyzed and developed Manual Unit and System Test cases, producing detailed test reports. - Managed multiple priorities independently. - Documented and created test cases based on project user stories. - Translated business requirements into technical architecture using common business toolsets. - Conducted website testing, browser, and mobile (responsive) compatibility tests. - Worked with complex and data-driven projects. - Experienced in writing and debugging Manual Unit and System Test Cases. - Knowledgeable in website components – session, cookie, HTML, and JavaScript. - Utilized SQL queries to build test cases and inspect critical points.
Show More

Sociolla | Dec 2021 - Feb 2022

QA Engineer

- Designed and implemented tests, debugging, and defining corrective actions. - Conducted tests before product launches to ensure smooth software operation. - Reviewed requirements, specifications, and technical design documents. - Created detailed, comprehensive test plans and cases. - Identified and tracked bugs, performing regression testing when necessary. - Developed and applied testing processes for new and existing products.

Upwork | Oct 2021 - Present

Freelance Business Analyst

- Translated business needs into detailed documents, diagrams, and wireframes. - Analyzed and validated business processes, detailing functional specifications. - Suggested process improvements for better efficiency. - Participated in user testing and created user manuals. - Conducted business analysis using market trends and internal data. - Developed reports highlighting business trends, forecasts, and improvement opportunities. - Stayed updated on technology trends, providing valuable insights. - Identified data trends and created forecasts and recommendations. - Reviewed processes to identify inefficiencies and cost improvements. - Collaborated with stakeholders to identify opportunities and improvements. - Communicated insights and recommendations effectively. - Contributed to training and communication materials.

TransPerfect | Aug 2021 - Dec 2021

Transcriber

Transcribed short audio clips into text, adhering to guidelines and Vietnamese language spelling rules.

Testbirds | Jul 2021 - Present

Tester

- Testing mobile apps, websites, and software on devices. - Describing software step-by-step. - Providing feedback about apps, software, and websites. - Finding and reporting bugs.

Validately (now UserZoom GO) | Jul 2021 - Present

Tester

- Testing mobile apps, websites, and other software on devices. - Providing feedback about apps, software, and websites.

Upwork | Jul 2021 - Present

Social Media Manager

- Created and maintained company brand using social media marketing tools. - Interacted with customers via social media accounts. - Analyzed and improved digital marketing plans and social media strategies. - Researched social media trends and informed management of relevant changes. - Conducted keyword research. - Set and measured key performance indicators (KPIs) for social media campaigns.

Appen | Jul 2021 - Sep 2024

Contributor

- Data annotation, multimedia, sentiment analysis, and search engine result evaluation.

Fiverr | Jun 2021 - Sep 2024

Social Media Manager

- Developed and maintained company brand using social media marketing tools. - Engaged with customers via social media accounts. - Analyzed and improved digital marketing plans and social media strategies. - Researched social media trends and updated management. - Conducted keyword research. - Set and measured KPIs for social media campaigns.

Scribie | Apr 2021 - Sep 2024

Transcriber

- Transcribed audio files into text. - Reviewed transcripts for accuracy. - Verified and corrected transcripts to match audio.

QA World | Mar 2021 - Sep 2024

Transcriber

Produced high-quality transcripts of audio calls.

CIMB Bank Vietnam | Feb 2020 - Jan 2021

Call Center Support Representative

- Provided product support and maintained customer relationships. - Addressed customer complaints and provided training on company products. - Monitored operations, resolved problems, and promoted cross-selling of banking products. - Assisted Fraud and Product Teams and performed eKYC. - Handled fraudulent alerts and provided technical support.

YOLA | Jun 2019 - Dec 2019

Academic Operation Executive

- Managed queries regarding work permits, visas, health insurance, and benefits for teaching staff. - Updated social media with resources for staff development. - Created FAQs and best practice resources.

Topica Native | Apr 2018 - Sep 2019

Online English Assistant/ Teacher

- Taught conversational English skills to adults. - Corrected grammar and pronunciation mistakes. - Assisted native teachers with translation and teaching materials. - Conducted discussion classes and taught bilingual English-Vietnamese classes.

TPBank | Jul 2018 - Sep 2018

Salesperson

- Sold new accounts and met monthly targets. - Mobilized deposits and promoted bank products. - Prepared sales reports and assisted with Know Your Customer (KYC) compliance.

VUS - The English Center | Jul 2017 - Oct 2017

Teaching Assistant

- Assisted native teachers with translation and classroom control. - Helped students with studies and scored assessments. - Attended skill workshops and improved English communication skills.

My Education

Take a look at my formal education

Industrial University of Ho Chi Minh City

About Me

Hồng Ngân Nguyễn

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