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Nicole Baboolal-Taylor

Nicole Baboolal-Taylor

Operations Analyst

Vanquis Bank

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Analyzing Students' Mental Health

Analytics maestro, transforming raw data into symphonies of knowledge.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

course

Introduction to SQL

course

Intermediate SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Vanquis Bank | Mar 2023 - Present

Operations Analyst

• Perform in-depth operations analysis within Collections, using SQL to design and maintain contact strategies for customers in breach of their agreements. • Regularly optimise existing strategies, ensuring adherence to FCA compliance while focusing on reducing costs and improving account cure rates. • Develop MI reports containing results from A/B testing and other analysis, and regularly presented findings to key stakeholders for approval on proposed changes also offering deeper insights into collection strategies. • Maintain and enhance live Collection Call Centre tools using VBA, Excel formulas, and SQL connections, contributing significantly to improving operational efficiency and effectiveness. • Conduct routine audits and checks on existing processes to guarantee smooth operation, utilising audit tables and metrics to identify and resolve any potential issues proactively.
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Mous | Oct 2022 - Jan 2023

CX Operations Analyst

• Utilised in-depth knowledge of CX-related systems, integrations, and automation to provide day-to-day analytical support for the CX function. • Built and maintained reports to contextualise and visualise CX data in an easy-to-read format, leveraging insights to identify opportunities to improve customer and agent experiences and save/make money for the organisation. • Forecasted Support Team size and measure their performance against KPIs using a deep understanding of CX processes and systems.

Excelian | Luxoft Financial Services | Sep 2020 - Sep 2022

Junior Business Analyst

UBS AM • Developed and refined Requirements, Product Backlog Items (PBIs), and Test Scripts from scenarios provided using agreed project formats and collaborating with team members to ensure timely and accurate delivery. • Provided valuable support during UAT, including helping team members understand business objectives, demonstrating Core Product functionality and capability, navigating the system, and responding to questions and queries promptly and professionally. • Proficiently produced and maintained critical project documentation, including process workflows, data dictionaries, and release summaries, to ensure clear communication and transparency throughout the project lifecycle. Napier • Developed and improved essential project management documentation and artefacts, contributing to the client's overall asset library and streamlining their project implementation process. • Coordinated meetings and wrote and shared meeting minutes and weekly status updates with internal and external stakeholders, ensuring effective communication and collaboration. • Accountable for maintaining and updating the project plan, risks, and issues log, as well as other relevant documentation to track the project's activities and progress. • Provide general support to senior project team members throughout the Software Delivery Lifecycle.

Business Data Partners | Sep 2019 - Jul 2020

Graduate Consultant

RBS • Collaborated with stakeholders to comprehend their data and reporting needs, ensuring that their expectations were met, and identifying and escalating any potential risks. • Worked within the Data & Analytics team to provide support to data partners across the business, analysing data, testing hypotheses, and identifying trends in customer demographics to assess credit risk. • Generated data reports using SAS, utilising relevant data tables sourced from Hadoop and Teradata, and presented the analysis results through tables and graphs. Barclays • Regularly consulted with stakeholders to design and manage requested repositories in Oracle BI, utilising a dimensional approach to data warehousing. • Created and updated documentation outlining the structure of multiple repositories, including a data dictionary for both technical and non-technical users. • Developed training content and led stakeholder training sessions on report and analysis creation in the Oracle Business Intelligence Enterprise Edition reporting tool.

Eli Lilly and Company | Jul 2017 - Jul 2018

Business Analyst - Placement Year

N/A

My Education

Take a look at my formal education

Bachelor of Science - BS, Business ComputingBrunel University London | 2019
A-LevelsSt Saviours & St Olaves Sixth Form | 2013
GCSE  St Saviours & St Olaves Secondary School | 2011

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