● Loaded and Unloaded Baggage, Company material, Cargo and AVI (animals) on to Aircraft following aircraft and companies policies ● Directing and assisting aircraft’s departures and arrivals in accordance with policy and procedures. ● Performed servicing aircraft duties such as connecting the GPU, refilling water, and connecting the PCA to the aircraft in accordance to policy and procedures. ● Help train new members of the bag team to be competent and sufficient on their tasks.

Oxford Learning Centres Inc. | Oct 2021 - May 2022

Tutor

● Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. ● Planned lessons for allotted time to strengthen weak subjects and build skills. ● Identified learning needs and implemented fun and engaging learning activities to help students advance. ● Helped students prepare for routine and standardized tests and college entrance exams. ● Motivated students towards learning and studying to build self-confidence and reduce fear of failure. ● Drilled students on subject matter and used flashcards and writing techniques to improve recall. ● Maintained detailed files and created charts tracking students' learning progress

Amazon | Oct 2021 - Mar 2022

Warehouse Employee

● Completed daily orders with expert picking and packing of shipments. ● Protected materials for transport by correctly packaging products in boxes and totes. ● Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment. ● Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes. ● Inspected incoming and outgoing shipments to verify accuracy and prevent errors. ● Shipped material and performed boxing, packing, labeling and preparation of related documents

Shaw Communications | Jul 2021 - Oct 2021

Technical Support Representative

● Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. ● Provided Tier 1 IT support to non-technical internal users through desk side support services. ● Resolved escalated issues by serving as subject matter expert on wide-ranging issues. ● Fielded an average of 30 inbound phone calls to deliver support and remotely resolve service issues. ● Translated complex technical issues into digestible language for non-technical users. ● Activated accounts for clients interested in new services. ● Monitored systems in operation and input commands to troubleshoot areas

MoneyKey | Sep 2020 - Feb 2021

Originations Representative

Propel Holdings Moneykey (Remote), Winnipeg MB- Originations Representative September 2020 - February 2021 ● Assisted in qualifying customers to get approved for financial services. Make outbound and follow up calls to ensure customer satisfaction. ● Communicating with other departments to make sure we have accurate information. ● Obtain essential and accurate information for each customer's needs. Reviewed and edited loan agreements to promote efficiency and accuracy. ● Successfully closed an average of 20 loans per month. ● Submitted loan applications to underwriter for verification and recommendations

Market Force Information | May 2019 - Apr 2020

Customer Service Representative

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Provided primary customer support to internal and external customers. ● Resolved concerns with products or services to help with retention and drive sales. ● Answered customer telephone calls promptly to avoid on-hold wait times. ● Analyzed complaint data to identify root causes, trends, issues and regulatory concerns. ● Assisted with complaint gap analyses and risk assessments

My Education

Take a look at my formal education

Data AnalyticsMasterschool | 2024

Mature High School Diploma Seven Oaks Adult Learning Centre | 2018

About Me

Hi I'm Norby! Looking for a Career Change in Data. Upskilling in SQL, Python, Google Sheets & Tableau via DataCamp. Passionate learner seeking Data Analyst opportunities to leverage skills & contribute to meaningful projects.

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