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Nuno Roberto

Nuno Roberto

Senior Director Data Services

Matson Navigation | United States

Technologies

My Portfolio Highlights

My New Track

Data Scientist

My New Course

Introduction to Python

My New Track

Data Scientist

Data explorer, uncovering insights in the digital wilderness.

My Work

Take a look at my latest work.

DataLab

Calculate Shifts, Percent Change, and Windows on Time Series

course

Introduction to Python

DataLab

Predicting Credit Card Approvals

DataLab

Calculate Shifts, Percent Change, and Windows on Time Series

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
AI Ethics
Working with the OpenAI API
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Matson, Inc. | Apr 2022 - Present

Senior Director IT Services

Cloud Adoption & Governance Data Science Platform & Services Infrastructure (Compute, Storage, Network, Voice, Telecom) Enterprise Shared Services
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Matson, Inc. | Apr 2015 - Apr 2022

Director of Shared Services

N/A

Matson, Inc. | Jan 2015 - Jan 2018

Senior Manager, Cloud Services and Operations, Shared Software Services

Matson all-in on AWS: http://www.zdnet.com/article/going-all-in-with-aws-cloud-computing-four- takeaways-from-matson-cio-peter-weis/

Kronos | Aug 2011 - Jan 2015

Practice Director, Cloud Services and Operations

Managed the Cloud Services Operations Group for marquee customer accounts while migrating Kronos suite of products into the Kronos Cloud. Created, designed, and implemented ITIL-based processes to manage the Kronos Cloud Fleet and maintain 99.99% availability for hosted customers. Defined business goals and SLOs for the Cloud Operations Group leading to strategically position Cloud Suites for Kronos customers (SaaS, PaaS, IaaS, Hosted, Hosted Application Management, Remote Application Management).

Oracle | Apr 2010 - Apr 2011

Senior Manager, Cloud Automation, Cloning and Monitoring

Developed process to clone and reconfigure systems using Autoconfig, Perl, and Ant. Improved process to a point where it is possible to create a new environment in less than 2hrs, improving the process 500%. Process and tools implement ITIL processes of Release, Validation, and Configuration Management.

Oracle | Apr 2009 - Apr 2010

Senior Manager SaaS Global Applications Support

Created Applications Support Wiki. Wiki implements ITIL principles of Knowledge Management. Designed and managed the RCA Application to track Root Cause Analysis for every unscheduled outage. Tool implements the ITIL processes of Incident, Event and Problem Management. Designed and deployed supporting APEX infrastructure to create the Activities application to track weekend work across all tiers (Web Tier, Mid Tier, Analytics, and DB Tier). Produced daily customer temperature and availability dashboards for executive team. Designed, implemented, and deployed dashboards to address high-visibility Support gaps in the areas of aging tickets, ticket trends, Applications Temperature, Employee Performance, Operations Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Dashboards implement ITIL processes of Service Level, Service Catalog and Availability Management.

Oracle | Jan 2007 - Apr 2009

Senior Manager SaaS Architecture

technologies (ZK), Oracle Enterprise Monitoring, Oracle Portlets, and Java. The Portal will manage 6 projects (CRM OnDemand, Contacts OnDemand, EasyPay, Email OnDemand, SocialCRM and Upshot) and allows users to dynamically access Availability Analytics for production sites. Created the Portal Business Requirements Document (BRD) and High Level Definition (HLD) Document used to present potential customers with our future offers and current capabilities. Moved team from a cost center to a profit center in less than 6 months. The team is now engaged in producing all internal portals for Oracle OnDemand, CRM OnDemand, Production, Development, Sales, Marketing, Customer Care, and Customer Engagement Teams.

Oracle | Aug 2004 - Apr 2007

Senior Manager, SaaS Operations

Maintain SaaS Operations delivering customer projects with 24x7 on-call support. KPIs of 99.999% in High Availability (HA) Production environments and implemented change control processes across all layers of SaaS architectures. Managed 12 direct reports located in California, Ohio, Texas, Utah, Florida, New York, India and England with rotating on-call responsibilities, supporting over 300,000 production users distributed across 2000 servers located in Data Centers in Colorado, Utah, Texas, California, Canada, India, and China.

Siemens | Aug 2002 - Jul 2004

Principal Release Engineer

Responsible for the administration of distributed Websphere Application Servers used for production, development, integration and sustaining environments. This environment was comprised of approximately 2000 users distributed across North America, Canada, Austria, Turkey, Germany, Spain and Ireland. Conducted meetings with Project Leaders, Marketing, Development and SIT (Information Technology) departments and coordinated deliveries of patches and minor releases, as part of sustaining efforts for field releases. Evaluated new application servers and development environments and documented official plans for upgrade paths. Created automated configuration processes to retrieve financial data from SAP servers and distributed to production, development and QA environments.

Siemens | Jan 1999 - Aug 2002

Software Architect

Implemented a Business Tools Development Interface to allow business team to automatically upload urgent field notifications, release notes and pricing sheets. Automated release and build process for development, staging and QA environments using Ant, JUnit, Clearcase and Solaris. Conducted thorough analysis of PACT application components, designing an optimized procedure used in development to production environments. Successfully delivered 7 releases of PACT from design to production. Through creation of automated configuration process, achieved detection of mismatches between 29 different SAP distributions installed company- wide, and additionally allowed changes to component prices to be reflected immediately in customers’ pricing sheets. Created a distributed resource locking mechanism and document repository, using a fault-tolerant Websphere Web Application.

Galileo | Feb 1990 - Jun 1999

Instructor

Provided computer instruction at all levels (basic, intermediate, advanced skills) to hundreds of people with all types of knowledge bases, ranging from entry-level PC knowledge to expert-level technical people. Technical clients worked in a variety of businesses, which included insurance companies, banks, pharmaceutical industry, automotive industry and programmers who needed to improve skill levels with new programming technologies and methodologies.

My Education

Take a look at my formal education

Data Science The Johns Hopkins University | 2020
Data Science, Machine LearningStanford University | 2019
Masters of Science, Software Engineering, Software SecuritySan Jose State University | 2005
Baccalaureate of Science, Computer EngineeringSan Jose State University | 2003

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