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Oscar Aguayo

Oscar Aguayo

Analyst

Coursemojo

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Track

SQL Fundamentals

Data archaeologist, unearthing buried insights from historical records.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Coursemojo | Jan 2023 - Present

High School Math Tutor

Engaged students through brainstorm and critical thinking-based discussions. Tailored organization of topics based on students’ personal progress. Developed frameworks and methods to solve complex equations and problems.
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CITY Furniture | Nov 2021 - Jul 2022

CC Resolutions Specialist

in order to maintain favorable and long-term relationships while multi-tasking through multiple resources and softwares. Thoroughly examined 40+ warranty claims per day, asked probing questions, reviewed past and present circumstances, mustered supporting evidence and inspection reports to arrive at claim's outcome. Assisted both internal team players and external stakeholders with their immediate or urgent requests by providing efficient and knowledgeable assistance and resources. Provided feedback on internal processes and best practices to continually improve customer experience and overall customer support flow both pre- and post- transaction.

VoteBash | Sep 2021 - Jan 2022

Client Success Manager

N/A

VoteBash | Feb 2020 - Sep 2021

Sr. Client Success Consultant

Led insightful briefings and strategy sessions with clients based on previously conducted research about accounts' goals, KPIs, needs and obstacles. Conducted secondary research such as collecting data, industry statistics, trends and insights, in addition from past clients, to build case studies for future implementation, trouble-shooting, and new features or product launches. Collaborated with peers on creating systems, skills training and frameworks to establish standard operating processes to solve both internal organizational and external deployment issues.

Beto Paredes Family of Companies | Sep 2019 - Mar 2020

Business Development Partner

Carried out lead generation efforts to ideal prospects through both offline and online channels through an outbound account-based management strategy. Qualified and nurtured each relationship on the pipeline based on identified key customer profiles and common goals throughout the partnership cycle. Worked closely with key stakeholders to develop the business development strategy and implemented action plans to achieve organization's goals.

Monark Premium Appliance Co. | May 2018 - Aug 2018

Sales Order Coordinator

Executed outbound communication via phone, email and text at defined intervals throughout the order life cycle to verify order details, location, expected delivery/installation dates and keep customer updated. Supported and solved issues alongside with Sales, Purchasing, Accounting and Logistics departments. Collaborated with builders' projects from the end of cycle through delivery/ installation scheduling, as well as post-delivery support when needed. Followed up with carriers and providers to ensure that products/services have been successfully completed in order to receive accurate paperwork to proceed with invoicing.

Florida Window and Door | Nov 2017 - Mar 2018

Sales Representative

Understood customer purchase motivators and decisions. Hypothesized needs and developed action plans from customer interactions, observations and data. Managed rejections and twists through various persuasion and improvisation theatre techniques. Followed up with customers through surveys to ensure quality of purchasing process.

Florida International University | Jan 2017 - Aug 2017

Math Learning Assistant

Personalized focus and approach of pedagogy on a per student basis. Assisted students from 1st and 2nd year with inquiries and doubts on Mathematics ranging from Finite Math to Trigonometry.

My Education

Take a look at my formal education

Bachelor of Business Administration - BBA, Management & International BusinessFlorida International University | 2021

About Me

Oscar Aguayo

I'm doing a career transition from the retail industry into the world of data.

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