• Virtual Q&A session panellist, answering questions about studies • Chatting to prospective students online at virtual open days and in-person at campus tours

Profile Intelligence | May 2019 - Sep 2021

Business Analyst

N/A

Ministry of Labour and Employment | Jan 2017 - May 2019

Senior Programme Analyst

• Trained staff members on the use of Advanced Microsoft Office tools as part of the drive to digitise record keeping, reducing energy and stationery costs by an estimated 20% within the year.

Ministry of Labour and Employment | Jan 2014 - Jan 2017

Programme Analyst

• Assessed multiple IT implementation projects and advised relevant stakeholders on potential issues regarding technical planning and costing via in-depth data analytics to minimize project costs.

Royal Bank of Scotland | Feb 2013 - Jan 2014

Project Coordinator

• Coordinated several highly successful server migration activities. • Analysed, interpreted and generated data for statistical and management reporting • Produced status reports, both internal and external to the programme such as data centre capacity and project progress report • Managed third-party telecom vendors and application team regarding exchange trading connectivity • Liaised with project managers, stage managers as well as various platform, network, storage, DBA and Data Centre Facilities teams to deliver server migrations • Tracked risks, issues, dependencies and all other logs required to support the programme • Gathered and tracked information on server requirements from application owners (stakeholders) to prepare move documentation to ensure successful migration • Implemented change requests for server decommissioning and decommission data analysis and reporting

Boots UK | Oct 2011 - Feb 2013

Retail Customer Advisor

N/A

Skye Bank Plc | Jan 2009 - Jan 2010

Customer Service Officer

• Proactively promoted customer care and relationship management. • Identified strategic opportunities to promote the Business and improve operating processes. • Effectively communicated with various stakeholders both over the phone and face to face • Attended to IT issues in the absence of the IT representatives. • Efficiently communicated IT related complaints from Operation teams to IT representatives. • Assisted in gathering requirements from operations colleague and communicating them to IT representatives pre and post IT system upgrade exercises.

First City Monument Bank Plc | Jun 2008 - Sep 2008

E-Channels Application Support Staff

• Provided support for Switch Applications (internet banking, e-payments, ATM) and escalation of application challenges to the appropriate team. • Provided First Level Support to Branches on ATM and network related issues. • IT Helpdesk support and database maintenance • Successfully completed the virtualization of the ATM monitoring software and monitored ATM uptime developing my attention to detail skill.

Rufmond Engineering | May 2007 - Aug 2007

Networking Assistant

• Wireless Network installation, Radio, Modem Configuration, VSAT installation, troubleshooting and monitoring. • Hardware and software troubleshooting and repairs. • Planned and organised follow up projects on clients’ sites such as user training and amplification of radio equipments. • Put in charge of the day-to-day running of the office for 2 weeks helping to develop my management and Leadership skills.

My Education

Take a look at my formal education

Masters, Information Management and Digital Business: Digital InnovationUniversity of Reading | 2022

Masters, ManagementThe Robert Gordon University | 2011

Bachelor's degree, Computer ScienceBabcock University | 2009

About Me

I am a goal-oriented professional able to add value to organisations through the analysis and modelling of a large volume of complex data to identify business opportunities and facilitate business decision-making.

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