As a technology analyst at K International Ltd, I collaborate with the external applications service team and extend technical solutions, including custom application development, testing and maintenance through package deployment, for clients and suppliers. I also implemented internal technology strategy, proposed application upgrades, and drove process automation. Key Achievements: - Responding to tickets within the set SLA and with satisfaction ratings of over 95%. - Improved development in documentation and staff training related to core systems - Maintaining system security and avoiding serious breaches by planning upgrades, communicating with staff and suppliers to alert them of the upgrade, and deploying the upgrade.

Tring School | Jan 2021 - Mar 2022

Infrastructure Technician

As an infrastructure technician at Tring School, I was responsible for repairs for students and staff members, mainly laptops and Chromebooks. I maintained an inventory of new Chromebooks, screens, and keyboards using a Google spreadsheet. In addition, I was responsible for installing and configuring computer systems, diagnosing hardware/software faults, helpdesk support, and solving technical problems related to classroom and office issues. Key Achievements: - I was nominated three times by other staff members for my hard work and contribution to the school and the IT department, receiving a recommendation letter from the headteacher. - Enrolled almost 300 new Chromebooks for the incoming year 7s. - Used network download via ethernet to enrol over 40 new laptops for staff members, including upgrading the drivers for display, sound, network adapters and trackpad. - Improved the collection and return of Chromebooks and laptops using Google spreadsheets.

DHL Parcel UK | Nov 2020 - Dec 2020

Customer Service Advisor

As a customer service advisor at DHL Parcel UK, I worked closely with team leaders, team members, and depot staff to deliver exceptional customer service via telephone and email to provide support in areas such as monitoring the location of parcels both nationally and internationally, confirming the delivery of packages, raising and resolving complaints via systems like salesforce and OPSYS. Some key achievements: - Maintained excellent, timely and professional communication with customers with an average rating of 98%. - Followed necessary procedures such as asking security questions and updating all essential information in the system clearly and concisely. - Invoked the department escalation process when needed, resulting in customer satisfaction.

TSYS Managed Services EMEA | Aug 2019 - Aug 2020

Customer Support Specialist

As a customer support specialist at TSYS Managed Services EMEA, I provided timely customer service via telephone and emails by processing client issues and requests using the internal CRM software TS2.In addition, I engaged with customers to offer support in balance transfers, closing accounts, understanding interests, raising complaints and filing purchase disputes. Some key achievements: - I became a floor worker due to my proficiency and professionalism at work, providing support for other staff members. - I was named the employee of the month twice due to my higher rating for call resolutions.

University of Surrey | Feb 2018 - Mar 2018

Tele-Fundraiser

I called alumni and spoke to them about their careers since graduating then invite them to alumni events coming up in their respective countries. After that, I'll ask if they want to donate to hardship grants or placement sponsorships for students. With the help of an effective team, a fund over £100,000 was raised.

Sainsbury's | Oct 2017 - Jan 2018

Store Assistant

I helped the team prepare for Christmas and New year's eve. My punctuality and customer service skill was sharpened while I was working there.

NCS - National Citizen Service Trust | Jul 2017 - Sep 2017

Team Assistant

Worked closely with the team leader to deliver the national citizen service curriculum.

My Education

Take a look at my formal education

Management and Information Systems Cranfield University | 2023

Bachelor's degree, Aerospace, Aeronautical and Astronautical EngineeringUniversity of Surrey | 2019

A-levels, Mathematics, Further Mathematics, Chemistry and PhysicsOakgrove School | 2016

Milton Keynes Academy | 2014

About Me

I'm interested in growing further in programming and potentially working in a business analyst role.

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