As a retail agent at Orange Egypt’s Mesaha Shop, I excel at delivering outstanding customer service and driving sales in a dynamic retail environment. My role involves: Customer Engagement: Providing expert advice on Orange’s products and services, from mobile plans to devices, and ensuring tailored solutions to meet customer needs. Sales Operations: Efficiently managing sales transactions, inventory, and promotional activities to boost store performance and customer satisfaction. Issue Resolution: Addressing and resolving customer concerns with professionalism and promptness, enhancing the overall customer experience. Promotions and Upgrades: effectively communicating current promotions and upgrades to customers, facilitating informed decisions, and maximizing their service value. In this role, I am dedicated to representing Orange Egypt’s brand with integrity and enthusiasm, contributing to both customer loyalty and store success.

Happy Future for Traveling | Jul 2018 - Oct 2022

Representative

● Booking medical records for medical examinations for travelers to the Gulf countries. ● Reviewing government papers and Ministry of Foreign Affairs seals.

Vodafone Call Center | Jan 2021 - May 2021

Customer service Vodafone

● Handle all incoming/outgoing calls of the call center, provide follow up, occasional campaigns and call backs blended with normal inbound calls. ● Communicate with other customer service sub-divisions to answer all relevant customer inquiries. ● Achieve the requested staffed time on a daily basis to minimize lost call rate. ● Handle and solve all inquiries, requests and complaints received via all channels (phone, fax, e-mail and “etc.)

My Education

Take a look at my formal education

Bachelor's degree, Social Work and Human sciences · (September 2019 - JulyHelwan University Cairo | 2023

Bachelor of social work and human science Faculty of Social Work (HELWAN UNIVERSITY) | 2023

High School Certificate EL QAWMYA LANGUAGE SCHOOL | 2019

About Me

Aspiring Data Analyst with strong Excel (Power Query, Power Pivot) and SQL skills. Passionate about turning raw data into insights and building dashboards that support smarter business decisions.

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