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Omar Maghraby

Omar Maghraby

Data Analyst

Tabby | Egypt

Technologies

My Portfolio Highlights

My New Course

Data Analysis in Excel

Algorithmic visionary, building bridges between data and knowledge.

My Work

Take a look at my latest work.

article

Retail Sales Analysis Dashboard (Excel + Power Pivot)

ExcelPower BI
github

Sales Performance Dashboard – Power BI

ExcelPower BI
course

Data Analysis in Excel

article

Sales & Profit Analysis Dashboard ( Power BI )

ExcelPower BI

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Tabby | Jan 2025 - Present

Customer Service Ambassador

N/A

Orange Egypt | Oct 2023 - Feb 2025

Customer Service and Sale Representative

As a retail agent at Orange Egypt’s Mesaha Shop, I excel at delivering outstanding customer service and driving sales in a dynamic retail environment. My role involves: Customer Engagement: Providing expert advice on Orange’s products and services, from mobile plans to devices, and ensuring tailored solutions to meet customer needs. Sales Operations: Efficiently managing sales transactions, inventory, and promotional activities to boost store performance and customer satisfaction. Issue Resolution: Addressing and resolving customer concerns with professionalism and promptness, enhancing the overall customer experience. Promotions and Upgrades: effectively communicating current promotions and upgrades to customers, facilitating informed decisions, and maximizing their service value. In this role, I am dedicated to representing Orange Egypt’s brand with integrity and enthusiasm, contributing to both customer loyalty and store success.
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Happy Future for Traveling | Jul 2018 - Oct 2022

Representative

● Booking medical records for medical examinations for travelers to the Gulf countries. ● Reviewing government papers and Ministry of Foreign Affairs seals.

Vodafone Call Center | Jan 2021 - May 2021

Customer service Vodafone

● Handle all incoming/outgoing calls of the call center, provide follow up, occasional campaigns and call backs blended with normal inbound calls. ● Communicate with other customer service sub-divisions to answer all relevant customer inquiries. ● Achieve the requested staffed time on a daily basis to minimize lost call rate. ● Handle and solve all inquiries, requests and complaints received via all channels (phone, fax, e-mail and “etc.)

My Education

Take a look at my formal education

Bachelor's degree, Social Work and Human sciences  · (September 2019 - JulyHelwan University Cairo | 2023
Bachelor of social work and human science Faculty of Social Work (HELWAN UNIVERSITY) | 2023
High School Certificate EL QAWMYA LANGUAGE SCHOOL | 2019

About Me

Omar Maghraby

Aspiring Data Analyst with strong Excel (Power Query, Power Pivot) and SQL skills. Passionate about turning raw data into insights and building dashboards that support smarter business decisions.

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