Beta

Omar Morales

AI & ML Engineer

SCMC Limited | Texas

Technologies

Polymath and champion of data ethics, navigating the fine line between insights and privacy.

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Great Learning - McCombs School of Business AI on Cloud

Great Learning - McCombs School of Business Python Foundations for Data Science

DataCamp Introduction to Shell for Data Science

Lynda.com (LinkedIn Learning) Learning Linux Shell Scripting

My Work Experience

Where I've interned and worked during my career.

Sysco LABS | Mar 2021 - Jan 2025

Senior Site Reliability Engineer

Lead role originating operational enhancements and Standard Operating Procedures (SOPs) for supply chain observability and support escalation optimization. ▪ Significantly improved system uptime compliance and delivery reliability by automating observability systems and implementing feedback loops, resulting in reduced manual troubleshooting time and enabling data-driven decision-making for supply chain performance. ▪ Optimized supply chain operations by reducing data processing time by 60%, enhancing system scalability and fault tolerance through optimized data pipeline architecture and real-time data ingestion. ▪ Expertly utilized Amazon, DataDog logs, and internal tooling, enabling toil control while improving production delivery performance. ▪ Integrated DataDog workflows into the enterprise data pipeline DataFrame architecture, optimizing operational environments and processing un-stored values in support data streams, enhancing scalability and anomaly mediation. ▪ Designed and implemented post-mortem enhancements through iterative feedback loops, fostering continuous improvement. ▪ Facilitated cloud observability systems, including DataDog and CloudWatch, ensuring uptime compliance for mission-critical supply chain projects. ▪ Built innovative ETL pipelines with advanced processing tools, transforming unstructured data into actionable insights for cross-departmental stakeholders. ▪ Provided ongoing, extensive operational knowledge and engineering expertise to drive system efficiency and improve support-facing functionalities.

TELUS International (TELUS Digital) | Mar 2019 - Mar 2021

Geospatial Applications Development Analyst - Tier 2

Key role conducting quality assurance testing and debugging of internal Google Cloud infrastructure and public-facing APIs, utilizing Python, Node.js, and MySQL. Advanced to Tier 2 role based on expertise in geospatial applications development. ▪ Optimized geospatial workflows for high-profile clients (Uber, Tesla, NSA) through Google Maps API, Python, and MySQL, resulting in 25% increase in logistics efficiency and enhanced data accuracy for better decision-making. ▪ Significantly improved logistics efficiency by reducing delivery times by 20%, optimizing fuel usage, and raising geospatial accuracy through a predictive routing model leveraging Python, TensorFlow, and Google Maps API. ▪ Engineered and implemented geospatial workflows using Google Maps APIs to optimize data processing for logistics and supply chain applications. ▪ Performed complex testing and debugging of high-complexity tasks, leveraging Python, MySQL, and BigQuery for data integration. ▪ Developed, maintained, and leveraged in-house solutions for geospatial applications. ▪ Created and maintained comprehensive documentation for Google Cloud infrastructure, Google Maps Gaming SDK (C#), and API implementations.

TELUS International (TELUS Digital) | Jan 2018 - Mar 2021

Geospatial Applications Development Analyst - Tier 1

• QA test & debug internal Google Cloud infrastructure and public-facing APIs which may include but is not limited to: Python, Node.JS, MySQL (scripts for API response captures, billing reports, and service SKU testing), StackOverflow (Google Maps related queries for questions left unanswered), GCP and GMP technical writing. • Script automated tests for Google Maps APIs using Node and Python- Traffic generating, debugging, consulting Google Maps Product Managers & TSEs in other parts of the globe. • Support Google Maps API developers with Geospatial application implementation troubleshooting, including asset tracking and usage reports. • MySQL and NoSQL backend querying for testing purposes. • Participate in project brainstorming and apply existing processes to enhance the cohesion and quality of teamwork between tiered groups.

GradLeaders | May 2016 - May 2017

GradLeaders Recruiting Business Development Representative - Employer Relations

Business Development Sales Engineer

T-Mobile | Oct 2010 - May 2016

Retail Associate Manager

Customer Relationship Management Retail Sales SMB Development Enterprise B2B

Dish Network | Jun 2009 - Sep 2010

Direct Inside Sales Leader

Inbound Sales Supervisor

Saratoga Modular Homes LLC | Jun 2006 - Aug 2008

Marketing Specialist

Marketing Intern Marketing Coordinator Model Home Advertising Event Planner Sweepstakes Director

Bilingual Research Svc | May 2007 - Aug 2007

Telemarketer

Outbound Telesales and information gathering

My Education

Take a look at my formal education

Post Graduate Program in Artificial Intelligence and Machine Learning: Business Applications, Art...Texas McCombs School of Business | 2025

Information Technology / Project ManagementAustin Community College | 2019

Bachelor of Technology - BTech, Management Information Systems, GeneralThe University of Texas at El Paso | 2011

High School Diploma, Advanced Placement/COSMOSAmericas High School | 2008

About Me

A seasoned Site Reliability Consultant with expertise in cloud infrastructure, AI/ML implementation, and scalable system design. Driven by technical innovation and business value creation through the strategic application of emerging technologies.

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