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Omota Paul-Daniel

Omota Paul-Daniel

Quality Analist

Genpact | Portugal

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Track

Data Analyst

Quantitative pioneer, venturing into unexplored territories of data exploration.

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to Power BI
Introduction to SQL
Introduction to R

My Work Experience

Where I've interned and worked during my career.

Genpact | Apr 2021 - Present

Policy Specialist

Offer insights to stakeholders in order to help improve and implement policy changes. Create and maintain documentation on policy changes and updates. Create and maintain a reporting framework for policy change and policy update coverage. Moderate discussions between QA and SME teams for any and all issues pertaining to policy.
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Genpact | Oct 2020 - Mar 2021

Corporate Trainer

Train new employees on tools and methodologies used. Provide trainings to existing workforce in order to upskill. Manage stakeholder interactions.

Genpact | Nov 2019 - Oct 2020

Project Manager

Create end to end documentation, process maps, dashboards and automation scripts for the OTC team. Responsible for creating E2E documentation and process maps. Create dashboards for metric and performance visualization. Create automation scripts with Python and VBA. Diagnose, define and deploy a new tools for the local team. Manage stakeholder interactions.

Genpact | Jun 2019 - Nov 2019

Team Lead

Manage day to day operation for a team of 15+ employees Responsible for E2E contractual (SLAs, KPIs) & internal metrics Create and present weekly business reviews Drive employee engagement and growth, retention, update time keeping system, conduct 1-0-1 Drive monthly team performance metrics Act as intermediary between Genpact and customer Manage day to day employee related issues Coach, mentor and motivate team Report on process performance

Genpact | Oct 2018 - Jun 2019

Lead QA Analyst

Process mapping Data analysis for business improvement with respect to quality hygiene Trend analysis Build & map reporting methodology and train QAs from different sites 1-0-1 feedback sessions with associates on quality defects RCA to drive quality improvements Deliver training and coaching sessions for internal calibration Implement quality framework SLA/KPI monitoring

Genpact | Jul 2017 - Oct 2018

Consultant / Billing Specialist

Provide support during transition phase for below activities: Preparation and review of billing journals Preparation of reversal and write-off journals Issuing debit/credit notes Cost forecasting Development of reporting tools Preparation and review of VAT allocation Account and GL reconciliation Customer master data Month end reporting KPI Monitoring Preparation of aging reports Monitor team activity and provide training where necessary Cost estimate SOX reporting

Genpact | Jun 2016 - Jul 2017

Process Associate

Cash flow analysis Order to Cash Cash Application Customer master data Reporting Manual billing Bad debt calculation Ensuring that KPI and CPI are being met for the above activities SOX Reporting

Premier Pro Management SRL | Jan 2016 - Jun 2016

Credit Specialist

Educating customers on legal rights regarding the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Educating customers on how to get a healthy credit score and keep it that way. Interpreting customer credit reports. Monitoring customer credit score. Resolving customer issues and questions in a timely manner. Customer Master Data. Updating records with required legal documents for services provided.

Premier Pro Management SRL | Oct 2015 - Dec 2015

Account Manager

Educating customers on legal rights and debt collection practices. Resolving customer issues and questions in a timely manner. Customer Master Data. Updating records with required legal documents for services provided.

My Education

Take a look at my formal education

Psychology, PsychologyBabeș-Bolyai University | 2017
Civil Engineering, Construction EngineeringUniversitatea „Politehnica” din Timișoara | 2012

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