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Omowunmi Atiyeye

Omowunmi Atiyeye

Certified

Data Analyst

Patricia Technologies

Technologies

My Portfolio Highlights

My New Track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

My New Course

Introduction to Python

My New Track

Associate Data Analyst in SQL (previously Data Analyst in SQL)

Data ambassador, bridging the gap between numbers and human understanding.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Introduction to Python

DataLab

Introduction to SQL

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

Other Certificates

Datacamp Associate Data Analyst

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Patricia Technologies | Feb 2021 - Sep 2023

Customer Experience Officer

*Responding to customers queries in a timely and effective manner, via phone and email(ticket). * Handling social media queries by responding to chats(DMs) and comments on the company's Facebook, Twitter, Instagram page. *Responding to Google and App store reviews *Identifying customer needs and taking proactive steps to maintain positive experiences. *Ensuring that all productivity and evaluation metrics(KPI) are met. *Escalating customer feedback and IT issues to help improve the company's product *Maintain updated knowledge of the organization's products, services, and customer service policies. *Analyzing customer's feedback using Google forms and other tools on product ranges and new releases, and giving recommendations. Make calls to; *Welcome new users *Ensure that newly registered users complete their sign up process *Ensure customers complaints are completely resolved to boost the department CSAT *Communicate with customers in Yoruba due to language barrier. Achievement: Commended for excellent customer service skills on performance reviews in the year 2022.
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Jumia | Sep 2020 - Dec 2020

Customer Service Agent

*Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls. *Processing customer orders and up-selling and cross-selling products based on identified customer needs. *Being the first point of contact for customers. *Ability to meet targets and deadlines *Teams worked with are telesales, Outbound and Social media. February 2018

Laboratory For Interdisciplinary Statistical Analysis(UI-LISA) | Feb 2018 - May 2018

Data Analyst Intern

*The use of Latex and Beamer for presentation *Proficiency in the use of SPSS, EXCEL, E-VIEWS & R *Data sourcing, manipulation, and cleaning. *Rendering administrative services and training new interns taken

National Bureau Of Statistics, Ibadan, Oyo State | Jul 2013 - Sep 2013

Data Analyst Intern

*Sampling Techniques *Data entry *Data collecting, compiling, analyzing, interpreting, publishing and disseminating statistical information relating to the socio-economic life and conditions of the people of Ibadan. A case study of Akinyele LG, Shasha, Ibadan * Market survey(Retail Price; RP),Household survey etc

My Education

Take a look at my formal education

Bachelor of Science in StatisticsUniversity of Ibadan | 2019
National Diploma in StatisticsFederal School of Statistics | 2014

About Me

Omowunmi Atiyeye

I'm looking to go delve into Data Analysis full time. I am able to work identify trends and visualize data for insight for informed decision.

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