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Onur Uslu

Onur Uslu

Data Analyst

Uludag Universitesi

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Project

Introduction to DataCamp Projects

My New Course

Introduction to Python

Data enthusiast, turning information into intelligence with a smile.

My Work

Take a look at my latest work.

course

Understanding Data Science

workspace

Power BI Histograms with Python Visuals: Dynamic KPI Selection! 🚀📊

course

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Teleperformance | Sep 2021 - Present

Business Analyst

• Defined data requirements and report layouts for the business to review. Created testing plans and scripts based on requirements. • Collected data from wide-ranging sources. • Collaborated on ETL (Extract, Transform, Load) process and maintaining data integrity by using Python and SQL • Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets. • Built out the data and reporting infrastructure from the ground up using Power BI, SQL to provide real-time insights into the product, service, and business KPIs • Performed Dimensional data modelling, Star Schema and Snowflakes schema modelling, FACTS and dimension table design. Extensively worked in large scale data loading from text files. • Performed data visualization and interpretation using Power BI, ad-hoc SQL analysis. • Collaborated with Stakeholders and Senior Managers , build ad-hoc reports based on business needs
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Teleperformance | Jun 2019 - Sep 2021

Content Moderator

platform -Maintain the social media platform compliant with company guidelines and policies. Manage and report on site traffic within text, images and videos -Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our social communities -Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site -Understand consumer needs and provide the best possible resolutions, ensuring the highest levels of consumer satisfaction while demonstrating excellent product knowledge -Builds online connections and facilitates relationships through an effective online presence -Social reporting and analytics – works closely with multifunctional teams, reporting back actionable insights -Stay current on social media news and trends

Teleperformance | Oct 2018 - Jun 2019

Business Integrity Moderator

-Monitor, review and moderate all user-generated content in social media platforms -Maintain our social media platforms compliant with company guidelines and policies. Manage and report on site traffic and user profiles within comments, images, videos and audio -Community management – approval or rejection of membership requests, members tracking and removal, overall membership maintenance -Wow our consumers – provide best-in-class customer support by handling and responding to consumer inquires within the social communities, usually, but not limited to, product-related content -Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our social communities -Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site -Understand consumer needs and provide the best possible resolutions, ensuring the highest levels of consumer satisfaction while demonstrating excellent product knowledge -Serves as the consumer’s advocate by engaging the appropriate cross- functional contacts to help solve problems -Builds online connections and facilitates relationships through an effective online presence -Social reporting and analytics – works closely with multifunctional teams, reporting back actionable insights -Strong partnership with the social platforms account manager -Properly escalates consumer interactions as needed -Stay current on social media news and trends

Wall Street English Turkey | Feb 2018 - Oct 2018

Educational Consultant

-Assess education standards and classroom policies, as well as grades and test scores -Help implement changes to curriculum based on data -Survey students to change programs or curriculum -Report on the effectiveness of current academic systems -Devise strategies to improve educational quality and help implement new policies -Recommend different educational materials -Implement and guide usage of new technologies -Assist in correlating systems to improve student drop-out rates -Advise academic intervention programs -Supervise online education -Manage charter school operations -Match students to appropriate learning environments, such as special education programs -Meet with administrators and teachers to discuss programs and budgets -Organizing or facilitating events and workshops -Developing teaching and learning materials -Creating new teaching and assessment strategies, education and career plans -Delivering materials to a group or individual that needs particular support.

MOBY CAFE & WORKSHOP | Jan 2015 - May 2017

Cafe Manager

Trained cafe employees to consistently exceed customers' expectations and provide superior service. Responded to emergencies with calm approach, including events occurring outside business hours. Supported customers with unique dietary challenges with customizable menu offerings. Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed. Forecasted demand and scheduled employees effectively to handle coverage needs. Managed display products effectively to achieve consistent sales with minimal waste. Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces. Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities. Handled business administration functions such as payroll, cash register counting and supply ordering. Trained and guided team members to maintain high productivity and performance metrics. Eased team transitions and new employee orientation through effective training and development. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Supervised creation of exciting merchandise displays to catch attention of store customers. Tracked trends and suggested enhancements to both challenge and refine company's product offerings. Developed and implemented high-quality work environment as measured through employee satisfaction ratings. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

THE DOORS CAFE | Oct 2011 - Dec 2014

Cafe Manager

provide superior service. Responded to emergencies with calm approach, including events occurring outside business hours. Supported customers with unique dietary challenges with customizable menu offerings. Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed. Forecasted demand and scheduled employees effectively to handle coverage needs. Managed display products effectively to achieve consistent sales with minimal waste. Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces. Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities. Handled business administration functions such as payroll, cash register counting and supply ordering. Trained and guided team members to maintain high productivity and performance metrics. Eased team transitions and new employee orientation through effective training and development. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Supervised creation of exciting merchandise displays to catch attention of store customers. Tracked trends and suggested enhancements to both challenge and refine company's product offerings. Developed and implemented high-quality work environment as measured through employee satisfaction ratings. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

My Education

Take a look at my formal education

Bachelor's degree, EconomicsUludağ Üniversitesi | 2016

About Me

Onur Uslu

Enthusiastic Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of BI Tools and Quantitative Analysis and training in Data Analysis. Motivated to learn,

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