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Patrick Abney

Patrick Abney

Certified

Graduate

n/a

Technologies

My Portfolio Highlights

My New Project

Analyzing Students' Mental Health

My New Course

Introduction to SQL

Statistical wizard, casting spells of significance on data experiments.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Joining Data in SQL

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

Other Certificates

MicroSoft Power BI Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

University of Cincinnati, Clermont | Mar 2024 - Apr 2024

Tutor

Providing tutoring support for all levels of college mathematics.

Mesa Community College | Aug 2022 - Dec 2023

Instructor, Adjunct

Instructing and providing support for community college students in the courses of Calculus I, Calculus II, A Brief Calculus, and Pre-Algebra. Class sizes ranged from 3 to 27 students.
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Massage Envy | Jun 2022 - May 2023

Service Desk Support Analyst

Provide real time support to franchised Massage Envy locations regarding network and technical support. Escalate and monitor severity issues as appropriate. Verify enterprise-wide reporting daily.

Spring Ridge Academy | May 2017 - Feb 2022

Mathematics Instructor

Mathematics curriculum design and instruction for classroom size 3-10 students in a therapeutic environment. Timely communication with parents on academic progress and goal setting for therapeutic caseload. Reporting to the treatment team and faculty weekly, or more, via email and in person.

Chamberlain | Sep 2008 - Apr 2011

Technical Service Representative

Technical hardware and software troubleshooting for residential garage door openers, residential and commercial telephone entry systems, and storage facility access systems. Analyzing issues involving telephone technology, electronics, and mechanical installation based on remote description. Remotely accessing databases to analyze dependence issues and structure. Adhering to scope of support, creating cases and properly annotating issues, placing and tracking orders

Convergys | Aug 2006 - Mar 2008

Sr. Associate, Command Center - Jacksonville, FL

Working harmoniously in a team environment to monitor and analyze real time call volume in multiple call centers with an emphasis on managing service levels, average speed of answer, and capacity issues of staffing totals vs. staffing requirements in real time. Analyzing daily historical data and distributing daily reports. Critically maintaining positive communication with external departments and call centers.

My Education

Take a look at my formal education

Masters of Science in MathematicsNorthern Arizona University | 2016
Bachelors of Science in MathematicsNorthern Arizona University | 2014

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