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Pauline Kwok

Pauline Kwok

Reporting Specialist

StackAdapt Inc.

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Champion of data ethics, navigating the fine line between insights and privacy.

My Work

Take a look at my latest work.

project

Analyzing Students' Mental Health

project

Introduction to Notebook Projects

course

Introduction to SQL

project

Analyzing Students' Mental Health

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Coursera Google Data Analytics Professional Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Joining Data in SQL

Projects

Introduction to Notebook Projects
Analyzing Students' Mental Health
Analyze International Debt Statistics
When Was the Golden Era of Video Games?

My Work Experience

Where I've interned and worked during my career.

StackAdapt | Sep 2021 - Present

Reporting Analyst

• Design and build reports for internal and external stakeholders • Create standard and custom report dashboards for internal and external stakeholders • Incorporate technical and data visualization skills (Tableau, PowerBI, SQL, Excel, etc.) • Query databases and monitoring systems utilizing scripts such as SQL, Redshift, and R to obtain and analyze data • Work alongside with domestic, and international Revenue teams to address client feedback • Identify areas of improvement and think of new innovative solutions to improve existing processes and efficiency
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CourierGateway / GatewayIntegrated Supply Chain Solutions | Feb 2021 - Aug 2021

Customer Success and Marketing Lead

• Assisted Shopify users with plugin integration • Contributed as the lead in rebranding the image of CourierGateway, and enhance social media presence • Developed marketing strategies through platforms such as LinkedIn, Google Analytics, Facebook Ads Manager • Advertisement, and marketing planning with SEOs • Created branding content such as YouTube Ads, Facebook, Instagram Ads • Developed a consistent corporate standard for presentations, and anything media related • Led Customer Service Team ensuring all clients received equal, and quality service at all times • Provided resolutions to benefit all parties involved in every correspondence • Ensured verbiage used was genuine, authentic and an accurate representation of the company's values and visions • Trained team members on solutions to achieve highest customer success

Four Seasons Hotels and Resorts | Oct 2018 - Jan 2021

Rate and Pricing Analyst (Distribution)

• Independently oversaw 120+ accounts within the company for rate auditing purposes • B2B sales within the company and to partners for a SaaS software to assist with auditing • Collaborated with other hotel companies (Hilton, Marriott International, InterContinental Hotels Group), to shut down some of the biggest pricing violators in the industry such as Amoma.com, HotelQuickly and CancelON • Performed daily, weekly, monthly rate audits across Four Seasons brand, and provided analysis to senior executive management to determine courses of action • Worked cooperatively with Revenue management, Marketing management and Executive Management globally to maximize revenue gain across the brand through rate pricing strategies • Partnered with Third Party Online Travel Agencies (OTA) and wholesale partners to ensure the highest success revenue benefits to all parties while building relationships industry-wide • Reported to executives on data representing company pricing, compared to competitors • Responsible for vendor management including issuing of warnings and termination of contracts

Four Seasons Hotels and Resorts | May 2016 - Oct 2018

Reservations Sales Specialist

internationally • Supported clients via email, live chat and phone  • Consulted with guests, travel professionals and VIPs regarding destinations, hotel arrangements, and special requests • Confirmed reservations ensuring a high degree of accuracy. Clearly explain rates, availability and cancellation policies pertaining to the reservation. • Provided property intelligence support to international Four Seasons hotels and resorts while serving as an ambassador representing the world's leading hospitality brand • Cooperated and worked alongside multiple Four Seasons Hotels & Resorts properties to ensure the highest quality of service to be delivered to our guests. • Won Top Sales Converter Award multiple times and received perfect scores on Quality Track International calls; a leading provider of mystery call shopping assessments to the hotel industry • B2C Sales

InterContinental Toronto Yorkville | Apr 2014 - Apr 2015

Reservations and Groups

• Coordinated with corporate clients and entered upcoming reservations  • Responsible for group and tour rooming lists and verified accuracy of client files  • Assisted with reconciling OTA commission reports • Maintained client relations with major corporate groups • Covered Reservations Supervisor tasks as needed, including cut off reports and assisted with reconciling commission reports  • Completed numerous daily and monthly productivity reports for presentation to executive management • Delivered files and vouchers to appropriate departments • Trained new agents on behalf of general reservations • Develop and provided individual and group refresher training

Dune Kids | Sep 2013 - Apr 2014

Graphic Communications Coordinator

• B2C Sales • Start up experience • Analyzed the website traffic, customer journey, and conversion rate using Google Analytics to better understand the customers and improve the user experience of the website  • Utilized Facebook Insights to analyze data and research Facebook Page traffic. Used data to determine trends and create strategic campaigns • Developed a brand image for the brand launch along with the CEO & Founder as a start-up business  • Designed and automated the execution of digital marketing and advertising campaigns using Hootsuite and MailChimp to generate awareness and drive sales, contributing to 200% growth rate of product subscribers

Rogers Communications | Nov 2013 - Feb 2014

Seasonal Sales Associate

*Worked with Chatr • B2C Sales • Provided world class customer service when handling incoming calls. • Listened to customers, analyzed their needs and offered adapted solutions. • Promoted Rogers products and services. • Took appropriate action to efficiently resolve issues. • Identified customers need for additional Rogers's products and services. • Took accountability to solve issues from beginning to end. • Met established productivity objectives. • Achieved targets and quotas

Mobilicity | Feb 2011 - Apr 2012

Sales Associate

• B2C Sales • Provided world class customer service when handling incoming calls. • Listened to customers, analyzed their needs and offered adapted solutions. • Promoted Mobilicity products and services. • Took appropriate action to efficiently resolve issues. • Identified customers need for additional Mobilcity's products and services. • Took accountability to solve issues from beginning to end. • Met established productivity objectives. • Achieved targets and quotas

My Education

Take a look at my formal education

Hospitality Management Diploma, Hotel and Restaurant ManagementSeneca College of Applied Arts and Technology | 2015
Bachelor of Design, Graphic DesignOCAD University | 2013

About Me

Pauline Kwok

In my next position, I seek to leverage my skills in data analytics, project management, and AI to drive impactful business outcomes. I love using AI-driven insights to optimize processes, enhance customer experiences, and support strategic decisions

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