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Phillip Dougherty

Phillip Dougherty

Conversational AI Product Manager

Lippert

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Product manager trying to get better at understanding his devs.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Python

DataLab

Project: Investigating Netflix Movies

course

Introduction to SQL

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Scrum Alliance Certified ScrumMaster

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Artificial Intelligence
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Lippert | Aug 2023 - Present

Artificial Intelligence Product Manager

- spearheading conversational AI innovations within our care center. - work collaboratively in a dynamic team, overseeing various AI projects. - primary focus is on delivering efficiency-enhancing solutions and eliminating redundancy. - utilize agile methodology to deliver iterative improvements and new products. - manage project timelines, stakeholder relationships, and data insights.
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Lippert | Nov 2021 - Aug 2023

Conversational AI Product Leader

Lead all Conversational AI initiatives within the Care Center including determining the product roadmap, conversation design, and deployment. Measure and report KPIs to key stakeholders. Design natural feeling conversations for a positive UX. Create and manage backlog items using Agile methodologies — ScrumMaster

Lippert | May 2021 - Nov 2021

One Control Technical Specialist

Respond to incoming calls to support customers by troubleshooting and diagnosing technical/electrical issues within their RV and with their OneControl systems. Created a new protocol for notating calls in order to better serve customers by reducing repetitive troubleshooting through accurate note taking, decrease call time, and protect the company in the event of legal issues

Apple | Sep 2019 - Jul 2020

Technical Specialist

products. Coordinated the repair schedule to ensure timely resolutions and device returns to customers. Certified to diagnose and resolve technical issues on iPhone, iPad, and Apple Watch.

Walsh University | Apr 2017 - May 2019

Resident Assistant

My duties include: providing residents with the knowledge and resources for maintenance, psychological health, managing roommate mediations, building a community on the hall, mentoring struggling students, and acting as a point of contact between the resident and the professional staff. The resident assistant role has enhanced my interpersonal skills, organizational skills, time- management skills, mentoring and leadership skills, and skills in handling emotional situations in a professional manner.

Walsh University | Jan 2017 - May 2019

Tutor

As an Academic Support Center Tutor, I am responsible for tutoring students in courses such as biology, chemistry, organic chemistry, microbiology, anatomy and physiology, trigonometry, writing and reading. Tutoring has spurred growth in my communication skills and interpersonal skills, as well as my mentoring and leadership skills.

Walsh University | Mar 2016 - Jan 2018

Orientation Leader

Aided in the execution of freshman orientation on campus, including tasks such as: directing freshmen to their information sessions, creating a warm and welcoming environment, and providing personal reference and information. This position enhanced my interpersonal skills, leadership skills, and ability to manage a schedule.

Walsh University | Mar 2016 - Jan 2018

Campus Ambassador

by giving tours and providing them with relevant information about Walsh University. This position enhanced my communication skills, mentoring skills, and interpersonal skills.

Army National Guard | Jun 2014 - Sep 2016

Healthcare Specialist

As a combat medic in the Army National Guard, I was tasked with providing medical services to the members in the Headquarters and Headquarters Company of the 145th Armored Regiment. I served in this company for roughly a year before receiving an honorable discharge. Serving in the military taught me interpersonal skills, leadership skills, discipline, selfless service, in addition to my medical training which included an NREMT certification and combat medicine.

My Education

Take a look at my formal education

Bachelor of Science - BS, Biology, GeneralWalsh University | 2019

About Me

Phillip Dougherty

Hi there! My name is Phillip and I work as a conversational AI product manager. My goal is to become affluent with Python and work towards being more deeply involved in machine learning.

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