•Reported on Continuing Healthcare (CHC), Funded Nursing Care (FNC), Fast Tracks (End of Life), Complex care including mental health, and Public Health Budgets (PHBs). •Effectively used databases including Oracle, Broadcare, and Qlik. •Used IT systems to analyse data, including complex reporting, spreadsheet and data manipulation, data visualisation, and interpretation of data through presentation. •Undertook audits including transactional financial reviews and validation of invoices. •Line managed the Data Support officer and management of other team members by allocating workload, deployment of staff, reviews, staff development, and support and supervision of the administrative team daily. •Assisted in the overall management of the financial stability of the service by reconciling payments and approved packages of care from the BI system known as Broadcare.

NHS Telford and Wrekin Clinical Comissioning Group | Feb 2021 - Oct 2021

Individual Commissioning Admin Assistant

•Prepared, collected, and collated confidential case records and other management files whilst ensuring the security of information in accordance with information governance standards. •Created case files for new referrals and maintained the accuracy of patient healthcare records on NHS databases. •Liaised with clients, carers, care providers, and other relevant individuals ensuring that email and telephone queries were rapidly addressed. •Responsible for managing own caseload.

Hayley Group Limited | Jan 2020 - Sep 2020

National Accounts

•Worked alongside a national accounts project team to install smart-time systems (an e-commerce service). •Implemented web-based stores management solutions at customers sites. •Maintained the integrity of databases by checking that product codes are valid and reliable. •Compiled data files of customer product then cross-referenced using Excel.

FINEFUTURES LIMITED | Jan 2019 - Aug 2019

Personal Support Worker

•Assisted clients with their physical and mental daily needs providing a high standard of care. •Supported children and adults with autism, complex needs, learning disabilities and social, emotional mental health difficulties. •Applied empathetic communication when liaising with support workers and families. •Advised multidisciplinary teams resulting in clients achieving their occupational goals more effectively. •De-escalated displays of violent behaviour from vulnerable individuals and provided consistent reassurance.

My Education

Take a look at my formal education

Master's degree, Forensic PsychologyCoventry University | 2019

Bachelor of Science with Honours - BS, Psychology with Forensic BiologyUniversity of Chester | 2018

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