Analyzed shipping data to optimize logistics, reducing costs by 20% through recognizing inefficiencies. Leveraged analytical skills for vendor selection and management, saving 15% in vendor fees. Built effective teams and crafted RFPs to ensure seamless 200+ kiosk deployment nationally. Identified and addressed obstacles through critical thinking and problem solving.

KIOSK Information Systems | Jul 2021 - Jan 2022

Product Manager

Visualized performance data to select optimal installation and repair teams, improving SLAs by 30%. Managed end-to-end product delivery through cross-functional collaboration and RFP creation. Translated requirements into user stories and specifications, ensuring adherence to mandates.

CenturyLink | Nov 2017 - Dec 2019

Web Conferencing Support Specialist

Exhibited effective communication skills while supporting audio and video conferencing applications, including Cisco Webex, PSTN Audio, and VOIP audio, to ensure seamless communication for the Canada region. Developed strong collaborative relationships with key decision-makers from highest-grossing customer accounts, showcasing adaptability in working with diverse teams and stakeholders.

Level 3 Communications | Oct 2009 - Nov 2017

Customer Support Specialist

Demonstrated strong analytical skills in accomplishing efficient troubleshooting and diagnosis of malfunctioning equipment, resulting in reduced downtime and increased equipment functionality. Applied pattern recognition and critical thinking to effectively address complex issues, utilizing in-depth research to deliver timely and accurate solutions. Generated comprehensive job reports and logs immediately following service calls, showcasing attention to detail and ensuring accurate documentation of work performed. Ensured high levels of customer satisfaction through effective communication and adaptability, tailoring forward-thinking strategies to address customer needs and promptly resolve any concerns.

My Education

Take a look at my formal education

Specialization, Digital Product ManagementUniversity of Virginia Darden School of Business | 2023

Associate in Media ArtsJohn Abbott College | 2003

About Me

I'm a data and product centric professional with a combined 3 years in Product and Project management as well as 10 years in voice and video conferencing experience, working with massive brands in the fortune 100 and 500 spaces.

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