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PRINCESS HENDRIX-OKOGIE

PRINCESS HENDRIX-OKOGIE

Certified

ASSOCIATE DATA ANALYST

INGRESSIVE 4 GOOD /DATACAMP | LAGOS

Technologies

Analytical daredevil, fearlessly diving into the abyss of data complexity.

My Work

Take a look at my latest work.

article

Project: Hotel Operations

SQL
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HR ATTRITION ANALYSIS

Power BI
dataset

Project: Analyzing Motorcycle Part Sales

SQL
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Grocery Store Sales

SQL
article

Project: Tech Customer Satisfaction Analysis

SQL
article

Project: Hotel Operations

SQL

My Certifications

These are the industry credentials that I’ve earned.

SQL Associate

SQL Associate

Data Analyst Associate

Data Analyst Associate

Other Certificates

Women Techsters ,an initiative of TECH4DEV Data Analysis

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Datacamp | Apr 2024 - Sep 2024

Associate Data Analyst

• Conducted detailed analyses using PostgreSQL across diverse projects, from evaluating student mental health trends among international students to assessing customer satisfaction for a technology company, enabling proactive improvements in support strategies. • Queried hotel operations data to pinpoint branches with low customer satisfaction and long response times, providing actionable insights for targeted operational enhancements. • Analyzed sales and revenue data for a motorcycle parts company, delivering reports that clarified monthly revenue trends across product lines and warehouses for strategic decision-making. • Supported inventory optimization for a grocery chain by identifying pricing ranges across categories, ensuring stock availability to meet various customer budget needs.
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INTERNCAREER | Mar 2024 - Apr 2024

Data Analyst Intern

• Analyzed complex datasets to extract insights, driving informed decision-making across projects. • Improved data processing efficiency with automated solutions in Excel and Power Query, reducing manual tasks. • Created a Global Terrorism Dashboard in Power BI, visualizing regional trends and enhancing team understanding of critical metrics.

MeriSKILL | Feb 2024 - Mar 2024

Data Analyst Intern

• Executed a Diabetes Patients Data Analysis project, highlighting critical health metrics and patient trends for improved stakeholder insights. • Conducted an HR Attrition Analytics project, leveraging DAX functions and Power Query Editor to derive KPIs and inform HR strategies. • Conducted predictive analytics and built high-impact visualizations using Power BI, delivering insights that contributed to project decision-making.

Globus bank | Sep 2022 - Present

Customer Experience Analyst

• Managed account opening and onboarding processes for retail and corporate clients, ensuring data accuracy and compliance. • Processed customer requests, complaints, and inquiries, analyzing data to identify trends and root causes for enhanced customer retention strategies and documenting key data points for subsequent analysis. • Provided data-driven recommendations of the bank’s product and service offerings based on customer needs and analysis of accounts activities and preferences thereby improving customer retention by 85%. • Collaborated with the compliance department to ensure regulatory adherence across all customer accounts for continuous improvements. • Designed Excel-based tracking sheets to monitor customer onboarding KPIs such as Account Activation Rate, Turnaround time and E-channel products adoption rates to identify patterns, trends, and areas for improvement in service delivery. • Generated reports and dashboards to visualize key customer service metrics and data insights to identify performance trends and areas for potential improvement within the team's operations. • Collaborated with cross-functional teams (e.g Marketing, E-business, IT applications support) to provide data driven insights on customer behavior, preferences, and needs for process improvement for the team. • Onboarded customers onto all E-channel platforms, ensuring data integrity throughout the process thereby leading to increased adoption of the bank’s digital services by 90% and enhancing the rate of customer self service usage.

My Education

Take a look at my formal education

Masters in Data Science Management Rome Business School Nigeria | 2026
Bachelor's degree in Petroleum engineering University of Benin,Nigeria | 2019

About Me

PRINCESS HENDRIX-OKOGIE

I am Princess Hendrix-Okogie, a dedicated and passionate Data analyst with a flair for unraveling hidden trends and valuable insights. With a proficiency in Excel and Power BI

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