• Engaging with stakeholders to break down 'epics' into features to user stories including cross-functional flows, use cases, mock-ups, and prototypes. • Supporting all levels of testing (functional, non-functional, user acceptance) in collaboration with the testing team ensuring the stories contain agreed acceptance criteria. • Creating a detailed business analysis, outlining problems, opportunities, and solutions for business. • Project Management and looking after the entire project from initiation to completion.

Travelex | Sep 2022 - Nov 2022

Bureau Manager

• Managing operations: overseeing the day-to-day operations of the bureau. This includes managing staff, delegating tasks, and ensuring that all work completed on time and to a high standard. • Developing and implementing policies and procedures: developing and implementing policies and procedures. • Budget management: managing the bureau's budget. This includes creating and managing budgets, forecasting expenses, and ensuring that the bureau operates within its financial means. • Client management: managing client relationships. This includes building and maintaining relationships with clients, identifying opportunities for new business, and ensuring that clients satisfied with the services provided. • Performance management: managing the performance of staff within the bureau. This includes setting performance targets, providing feedback and coaching, and managing any performance issues that arise.

Indian Bank | Jul 2009 - Apr 2022

Senior Manager

I have 13 years of wide experience various domains of banking. My expertise is in Network Administration , business Development and customer retention. Skills: BANCS Software Operation Support· Network Administration and Support · Branch Management · Customer Relationship Management (CRM) ·Wealth Management · Team Leadership · Team Management · New Business Development · Finance

My Education

Take a look at my formal education

Master's degree, Physics, Electronics and Communications EngineeringDeen Dayal Upadhyay Gorakhpur University, Gorakhpur | 2005

Bachelor of Science - BS, PhysicsDeendayal Upadhyay Gorakhpur University | 2003

About Me

■ Senior manager having good knowledge of business parameters.

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