Beta

Bob Churchill

IT Specialist

NA

Technologies

My Portfolio Highlights

My New WorkbookDuplicate of [Codealong] Exploratory Data Analysis in SQL for Absolute Beginners

My New Workbook

Analyzing unicorn company data

My New Course

Introduction to Python

My New WorkbookDuplicate of [Codealong] Exploratory Data Analysis in SQL for Absolute Beginners

Innovative thinker, shaping the future through data intelligence.

My Work

Take a look at my latest work.

DataLab

Duplicate of [Codealong] Exploratory Data Analysis in SQL for Absolute Beginners

DataLab

Analyzing unicorn company data

DataLab

Duplicate of [Solution] Exploratory Data Analysis in SQL for Absolute Beginners

DataLab

Duplicate of [Codealong] Exploratory Data Analysis in SQL for Absolute Beginners

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

CompTIA CompTIA A+

CompTIA CompTIA Network +

Microsoft Windows Server Administration Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python

Introduction to SQL

Intermediate SQL

Intermediate Python

Courses

Introduction to Python

Introduction to SQL

Intermediate SQL

Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Financial Services Company | Jan 2022 - Present

IT Specialist

Support global work force in a Microsoft and MacBook environment Manage software, access and tools (1password, Slack, Jira, Crowdstrike) Hardware security key management (Yubico) Setup software, ship, support and manage globally company computers * Established laptop vendor and shipping process (US) * Established South American approved vendors process to provide Dell laptops (as per specs) to office in El Salvador * Create SOC2 documentation * Purchase and Manage Computer assets Collaborate with multiple internal departments assisting in onboarding

Hillrom | Sep 2021 - Dec 2021

Planning / Team Lead

(Promoted September 2021) Provide technical support guidance and Leadership to technical support team. Created and manage standardized Tier 1 Tech Support Remote Training via MicroSoft Teams (100% remote online) increasing the speed and proficiency of preparing new hires by 200% to 300%. Improved business performance, operational agility, team collaboration, and brought technical support training in-house by optimizing core processes, creating process documents, and as one of a team of Sales Force Subject Matter Expert “SME”s developing Knowledge Base and “How To” articles in Confluence software. Serve as Sales Force SME and trainer.

Hillrom | Dec 2015 - Sep 2021

Senior Product Quality Rep. / Team Lead (Promoted December 2015)

Provides technical support, team leadership, and project management in a highly regulated and process-oriented medical device innovation environment. Broad technical expertise, issue resolution proficiency, and success in customer engagement led to a recent management role developing technical support SOPs. Performs as a quality assurance mentor and trainer on product lines and new troubleshooting processes to a team of 27, while acting as the team lead and assisting in rotating manager on duty role. Notable Contributions:  Selected by management to lead special projects, including a major contribution to the transition to Service Cloud from Microsoft Dynamics CRM. Member of Sales Force roll out team.  Reduced outstanding case and work order backlog by collaborating with the data analytics team to create a Graphical User Interface to close JDE / CRM work orders. Trained the team on how to resolve work orders using three different processes.  Facilitated the resolution of known product issues, sharing actionable insights as the primary point of contact and liaison between R&D and QARA project teams.  Contributed to the development of more useful products by creating Tier 1 teams to work with various QA RA product improvement requests for our nurse call platform.  Strengthened the Transition to Tech Support for new customers by monitoring a project checklist that validated remote access setup, confirmed proper training was completed, organized tech support performance expectations, and leveraged self-help tools.  Retained clients and Increased shareholder value by meeting the demands of a complex and highly technical support environment.

Hillrom | Apr 2014 - Dec 2015

Product Quality Rep, Information Technology

Diagnosed, troubleshoot and resolved hardware, software, and network problems while communicating to customers by telephone and email for Hospital, IT and Biomed Staff in a 24X7X365 remote and flexible environment. Provided hardware and software upgrade recommendations to clients. Assisted hospital IT in resolving Network issues. Additional position related Skills: Time Management, HL7, ADT, Network Diagnostics, Case Documentation, Proprietary Software & Hardware Installation, Axeda, TeamViewer, Secure Link & VA Access. Company Awards: 2015 Process Innovation Award

Bob Barker Company | Mar 2013 - Feb 2014

Technical Support Specialist

Provided world class technical support by phone, email and desktop. Researched and resolved hardware and software issues, repaired systems, installed and upgraded software, and supported printer maintenance and network connectivity in a mixed physical and virtual Windows Server and Desktop environment consisting of 200 clients while utilizing Service Desk Plus on Demand (SaaS).

Unisys | Nov 2011 - Mar 2013

Deskside Support Technician at Novartis Vaccines & Diagnostics, Inc.

Member of an active onsite IT team that troubleshoot and resolved all IT hardware (computers and printers), software, and network functions for 600 clients at the Novartis Holly Springs location in a Windows Environment.

.Idea | Feb 2011 - Nov 2011

Technical Support Specialist

production database rollout. I created OIS training accounts and provided administration to production OIS accounts. Achieved Customer Service Quality Rating of 92+% in an environment that included MS Windows XP systems, Cisco VoIP ACD system, and Oracle CRM databases.

Keller Williams Realty | Dec 2010 - Jul 2011

Broker

Licensed NC Broker Relocation Certified Associate (RCA) {FMR}

Fonville Morisey Realty | Feb 2010 - Dec 2010

Broker

Project Manager for the marketing of homes and the buying of dreams.

Churchill Consulting | Jan 2006 - Sep 2009

Independent Consultant

Provided technical and consulting services to clients, including technical support (Windows environments), software and hardware upgrades, system administration, and disaster recovery services(onsite & offsite solutions).

Deltacom | Dec 2002 - Dec 2005

Technical Support Specialist III

Rendered advanced technical support in a high volume, 24 x 7 x 365 environment by training clients and resolving software, hardware, system administration, and network operating complexities (with emphasis on AS/400; Citrix; MS Windows® Server; MS Windows 9.x, NT, 2000, 2003, and XP; MS Windows Exchange; and WAN/LAN management)

KMC Telecom | Jan 2000 - Jan 2002

Technical Support Engineer

Backup / Disaster Recovery Administrator, project administrator, and Technical Support Engineer for clients and production servers in the Lawrenceville, Ga. office. I was the team lead for the consulting company.

Inacom | Jan 1999 - Jan 2000

Regional Dispatch Coordinator

First POC for external customer calls and I dispatched technicians on the East Coast.

My Education

Take a look at my formal education

Data Analytics in NASpringBoard | 2023

Real EstateJ Y Monk Real Estate School | 2010

Project Management camp in NARowan - Cabarrus Community College | 2006

Network Engineering and MangementComputer Learning Center | 1999

B.A., Art HistoryWofford College | 1990

Fork Union Military Academy 1985 | 1985

About Me

Accomplished and results-driven Technical Professional with a comprehensive, successful history of progressive expertise in information technology, project management, analyzing data, systems and software, and planning, implementing, and supporting k

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