- Troubleshoot and problem-solve through straight technical issues for over 30 earners on a daily basis. - Facilitate driver sign-ups and communicate the value proposition of driving with Uber. - Communicate effectively with various stakeholders when needed in order to resolve earner’s issues - Act as an SME and, provide feedback on processes, policies, and help with edge cases, including in real-time, while monitoring floor - Provide floor support projects which have an impact on Uber Greenlight KPIs and Expert engagement

German School of San Francisco | Jan 2023 - May 2023

German Teacher Assistant

- Helping Teachers with lesson preparation, including collecting materials and setting up equipment. - Reviewing lessons or lectures with students on a one-on-one basis or in small groups. - Supervising students in class, between classes and during recreation periods. - Collaborating with the Teacher to identify students’ issues and recommend solutions.

Majorel Egypt | Dec 2021 - Jan 2023

Quality Assurance Team Lead

- Collecting data and creating monthly and annual reports using spreadsheets for trend analysis and continuous quality improvement and sharing it with stakeholders for their review. - Helped improve the quality performance for UBER EMEA LOBs by implementing new coaching techniques. This had an impact of +5% over the year 2021/2022. - Provide regular coaching to the quality specialists to ensure proper understanding of products, services, protocols, and compliance with policies along with conducting internal interviews as needed. - Assisted stakeholders taking data-driven decisions based on the reported trends and what can potentially improve the customer satisfaction. - Created dashboards for leadership & operations teams, which contributed in collecting real-time insights on pain points along with possible solutions. Collaborated with different teams to help make data-driven decisions to improve the operations performance and increase the customer satisfaction rates

Majorel Egypt | Aug 2019 - Dec 2021

Quality Assurance Specialist

- Documenting and reporting product or service quality levels. - Communicating with other team members to solve problems. - Monitoring interactions between customer service representatives and customers and lead coaching sessions when needed. - Reviewing contacts through different communication channels (Chat, Phone & Emails). - Monitor and support live client interaction for quality evaluation and identifies training opportunities from the various platforms to support staff.

Majorel Egypt | May 2019 - Aug 2019

Customer Service Representative

N/A

My Education

Take a look at my formal education

Bachelor's degree, German Language and Literature · (September 2016 - JulyAin Shams University | 2020

About Me

Open to different opportunities in the data analysis field. Passionate about business concepts and utilizing data to extract useful insights and solve business issues. Looking forward to put my skills into work!

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Rofida Elfiky

Graduate

Uber

Analyzing Students' Mental Health

Introduction to Python

Analyzing Students' Mental Health

Insights architect, constructing bridges between data and actionable strategies.

My Work

Exploratory Data Analysis in SQL

Introduction to SQL

Intermediate SQL

Joining Data in SQL

Project: Data-Driven Product Management: Conducting a Market Analysis

Introduction to R

Introduction to Python

Project: Analyze International Debt Statistics

Project: Getting a Good Night's Sleep

Project: Analyzing Unicorn Companies

Project: Extracting TV Data Insights

Project: Inspecting Electric Vehicle Charging Trends

Project: Analyzing Motorcycle Part Sales

Exploratory Data Analysis in SQL

My Certifications

Data Analyst Associate

DataCamp Course Completion

Courses

Courses

Tracks

Projects

My Work Experience

Uber | May 2023 - Jun 2024

Uber Greenlight Hub Senior Expert