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Renato Porsani Nogueira

Renato Porsani Nogueira

Operations Engineer II

Best Buy Canada

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data guru, harnessing the power of information for actionable insights.

My Work

Take a look at my latest work.

course

Understanding Data Engineering

course

Introduction to SQL

course

Introduction to Python

course

Understanding Data Engineering

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microssoft MCSE: Business Applications

Linux Professional Institute LE-1: Linux Essentials

Microssoft MTA: Database Fundamentals

Microssoft Azure Fundamentals

Microsoft Azure Data Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Best Buy Canada | Jan 2022 - Present

Operations Engineer II - Data & Analytics

- Troubleshoot data quality issues by analysying ETL pipelines in Informatica PowerCenter toolset and Snowflake. - Constant learning newest features to ensure up to date data solutions. - Monitor applications, servers and reports performance to ensure data is delivered to stakeholders. - Deployment and management of Mulesoft API’s, SSRS, SSAS, OpenShift applications, Autosys jobs and Informatica Workflows. - Provide support to an array of Business users, Data Engineers and Data Developers for ad-hoc requests and Production Support.
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Best Buy Canada | Apr 2021 - Jan 2022

Operations Engineer II

- Migration of legacy applications into Cloud based environments. - Creation of automation and deployment (CI/CD) pipelines for applications to lower and production environments. - Deploy new and existing applications to production and lower environment following release schedules and guidelines. - Define, design, and implement cloud-based solutions in Azure and OpenShift. - Implement monitoring of new applications in production. - Investigate and troubleshoot complex issues for Product teams and complex infrastructure issues within lower and production environments.

Best Buy Canada | Jul 2019 - Apr 2021

Operations Engineer I

N/A

KORE Software | Oct 2017 - Jul 2019

Tier 2 - Technical Support Analyst

▪ Understanding of data analytics, being able to query, update and program with SQL to identify data related issues, generate reports and update information in bulk. ▪ Thoroughly investigate technical issues by analyzing databases and by debugging applications (SaaS). ▪ Strong knowledge of Microsoft Dynamics 365 and Salesforce to facilitate customer support. ▪ Produce concise process documentation to create a knowledge base company-wide. ▪ Test the company application to confirm bugs and unexpected behaviors in multiple environments (QA/Staging). • Work with the Implementation and Success Teams to ensure the correct start-up of new clients and provide excellent long-term customer service to the current subscribers. • Support multiple accounts and projects, assisting clients and success teams throughout all phases.

Best Buy Canada | Aug 2016 - Sep 2017

Geek Squad In Home Agent

• Provide excellent customer service and efficient technical support. • Advanced setup and maintenance of Audio/Video and Networking environments.

Best Buy Canada | Nov 2014 - Jul 2016

Product Process Senior

N/A

Asyst, uma marca Algar Tech | Dec 2008 - Dec 2011

Technical Support Analyst

• Effectively resolved tickets related to hardware and software issues/questions by phone, remotely and in person, monitoring, prioritizing and escalating issues as necessary.

My Education

Take a look at my formal education

Diploma, Business Management with Specialization in International TradeArbutus College | 2014
Computer System NetworkingUniversidade de Mogi das Cruzes | 2009

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