Program Offer Letters Oversee vendor operations for entire US/ Canada Offer Letter Process Acted as point of contact for all offer letter related escalations and process updates Single handedly sent over +3000 notifications for Googlewide sales compensation restructuring Acted as main point of contact for Vendor to Vendor Transition of work with minimal disruption to business SLA Maintain +12 month of Offer Letter 48 hours SLA be over 90% with >1% error rate and 100% Experience Work on French template addition for Canada Contracts, effecting 7 templates Trained and transitioned Program to new Program lead Continue to advise and handle VP-SVP Offer Letters Program Background Checks Managed Global Background Check program for 53 countries following legal requirements for each Launched Background Check programs in 13 countries Sent, reviewed, investigated +3000 background checks, including Executive Level and merger and acquisition candidates such as Fitbit Supported +3 additional Background Check related programs (FedRAMP, ECQ, etc) Lead vendorization of the US Background Check program Point of Contact for all Vendor escalations and process updates Evaluated and Modified Background Check program in response to Covid-19 disruptions

Vaco onsite at Google | Apr 2018 - Oct 2018

Offer Letter Team Lead

Managed team of 5 people Owned Offer Letter team deliverables equating to over +500 offers a week for the US and Canada Conducted 1:1s with reports to go over areas of improvement and career development Pulled metrics and reported on data analysis of KPIs (eg, service, productivity, utilization & QA) Presented stakeholder updates for weekly reports, MBRs and QBRs Documented current state processes and identify improvement opportunities Arranged for and/or provide queue coverage as needed to maintain SLAs Led ad-hoc projects assigned by stakeholders

Vaco | Oct 2017 - Apr 2018

Senior Offer Letter Coordinator onsite at Google

Sent +45 official offer letters daily to all Google candidates in the United States and Canada Sent letters for full-time employee, intern, transfer, and full-time contractor positions Worked on different grades of offer from entry level to Vice President level employees Created and upkept offer letter documentation and processes Used platforms like DocuSign, Google docs, Adobe Acrobat, and gHire to edit and send offers Communicated with recruiters, hiring managers, and other stakeholders about offer letter process Handled and document all technical issues to flag potential complications to SLA Analyzed and audit the offer letter process to achieve autonomy Created a process to optimize sending that is used by 2 cross functional teams Acted as point of contact for process training and inquiries Trained new coordinators Pulled and reported on weekly data trends

LinkedIn | Jun 2017 - Sep 2017

Recruiting Coordinator at LinkedIn

Coordinated both phone and onsite interviews for our Sunnyvale, San Francisco, New York, and Chicago offices Worked with hiring managers, recruiters, and interviewers Greeted candidates and delivery best on planet candidate experience Answered all questions about coordination process Documented hiring committee’s decision

Vaco | Jan 2016 - Jun 2017

Offer Letter Coordinator onsite at Google

• Send out +45 official offer letters daily to all Google candidates in the United States and Canada • Send letters for full-time employee, intern ,transfer, and full-time contractor positions • Analyze and audit the offer letter process to achieve autonomy • Create and upkeep offer letter documentation and processes • Use platforms like DocuSign, Google docs, Adobe Acrobat to edit and send offers. • Communicate with recruiters, hiring managers, and other stakeholders about offer letter process • Handle and document all technical issues to flag potential complications to SLA • Created a process to optimize sending used by 2 cross functional teams • Acted as point of contact for process training and inquiries

Cushman & Wakefield | Jun 2015 - Jan 2016

Workplace Support Specialist onsite at Adobe

• Send, receive and deliver packages to over 5,000 employees • Implement all shipping regulations and procedures for USPS and FedEx • Enter 20+ packages daily into BearTracks recording system • Switch between processing Service Center deliveries and receptionist duties on a daily basis • Use SAM Safe System sign in for all Adobe guests, issue temporary badges to employees and vendors. • Answer 10+ calls daily to corporate Headquarters and route to correct departments • Help escalate customer caller issues through correct channels • Receive and create tickets for facilities request through iOffice

Milestone Technologies, Inc. | Dec 2014 - Feb 2015

Contact Center Support Agent onsite at Google

Provided Tier 2 customer and technical support through analysis and problem solving for Google users world wide Was entrusted with working on confidential projects that required discretion. Handled technical, transnational and hardware issues through independently troubleshooting, documenting and categorizing issues Displayed excellent interpersonal, verbal and written communication skills by reporting from and communicating to customers on a daily basis via phone, chat and email Constantly acquired extensive ever-changing cross-product knowledge

UC Irvine | Jun 2014 - Aug 2014

Head Resident Advisor

• Responsible for overseeing a group of 20 Resident Advisors • Coordinated with Program Coordinator, Director, and Assistant • Scheduled and led group activities for the students • Ran daily meeting for Resident Advisors • First contact for any onsite emergencies involving students and staff • Made daily schedules for Staff • Supervised 164 students in a Residential Program • Gave Resident Advisor reviews • Mentored the Resident Advisors • Constantly monitored stations and work flow.

UC Irvine | Jun 2013 - Jul 2013

Resident Advisor

• Responsible for a suite of 10 students • Led nightly suite meetings • Supervised 165 program students on a daily basis for recreational activities, forums and field trips • Planned evening and weekend activities for group involvement • Worked with a team of 20 other Resident Advisors to implement large scale events • Responded appropriately in emergency situations

Subway | Oct 2012 - Apr 2013

Sandwich Artist

• Managed customer service and satisfaction • Multitasked and operated in a high stress, demanding environment • Maintained restaurant standards • Handled financial transactions with the cash register

My Education

Take a look at my formal education

Bachelor's degree, Cognitive PsychologyUniversity of California, Irvine | 2014

About Me

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