Worked as a Technical Support for Omnia application, an AI-ML cloud-based app for enabling transformed Audits. - Anticipating and Analyzing the patterns of problems based on the season of Audit. - Resolving the queries by having a personalized approach to every problem to help Auditors/Clients complete their task for the respective season.

Deloitte | Jan 2020 - Jun 2022

Talent and Payroll Analyst

being the facade of Deloitte wherein we are the first point of contact in need of any support to all the Deloitte employees. Under Finance, I deal with basic queries related Pay structure, Provident Fund, Income Tax, etc. Under Talent, I deal with all the basic queries from a New Hire(new hire registration, etc.), working employee(performance, roles and responsibilities, verification letters, insurance & other benefits, etc.) and to that of an ex- employee(F&F, Gratuity, Relieving process, etc.)

Amazon | Jun 2018 - Jul 2019

International Customer Service Associate

As a CSNA(Customer Support for North America) Associate, I had taken care of handling North American(US, Canada) customer's issues in the retail section of shopping and gave them the premier and healthy resolution which will satisfy the customer as well contribute in gearing up the reputation of the organization in becoming the earth's most customer-centric company. 1) Worked for both International Voice and Non-Voice Process. 2) Worked as Partial Technical Support for Digital Fire Devices team(D2DS) during peak call handling days. ***Started working from (June 18th 2018) until (July 31st 2019), It's my first campus recruited company***

My Education

Take a look at my formal education

Bachelor of Technology (BTech) in A.V.N Institute of Engineering and Technology, Computer Science...Jawaharlal Nehru Technological University | 2018

Intermediate (Class 11th and 12th), Junior High/Intermediate/Middle School Education and TeachingSri Chaitanya College of Education | 2014

10th, High School/Secondary Certificate ProgramsGowtham model school | 2012

About Me

Reddy Saran Lal is a Data Analyst, currently open to work as a Data Analyst or BI Analyst.

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