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Nok Him Cheng

Nok Him Cheng

Certified

Business Process Analyst

HKT Service Ltd

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Professional

My New Certification

Data Analyst Associate

My New Course

Introduction to Python

Quantitative strategist, harnessing the power of data for strategic advantage.

My Work

Take a look at my latest work.

DataLab

Duplicate of Sample Data Analyst Associate Solution

DataLab

Data Manipulation with pandas

certification

Data Analyst Professional

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

Data Analyst Professional

Data Analyst Professional

Other Certificates

Tableau Tableau Desktop Specialist

Google Data Analytics Professional Certificate

Datacamp Data Analyst Professional Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

PCCW HKT | Jun 2022 - Present

Business Process Analyst

● Automated 50+ Excel report generation processes through the implementation of advanced techniques such as pivot table, Macros, and Power Query, enhancing operation efficiency remarkably by 50% ● Involved in the portal feature advancement projects by participating in regular meetings, conducting user acceptance tests (UAT), and ensuring the projects are under the timeline ● Created regulatory dashboards using Power BI to manage sensitive data, providing crucial insights such as customer retention rates and key performance indicators (KPIs) for customer service teams. ● Prepared documentation of system specification to consolidate the knowledge base as a team asset and sustain continuous improvement
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Ipsos | Dec 2021 - May 2022

Research Assistant

- Conduct desk research to maintain an accurate, complete, up-to-date and insightful understanding of research subjects and clients - Assist senior staff in proposal preparation, fieldwork coordination, analysis and report writing - Undertake administrative tasks to support research staff on research project execution

Smart Native English Learning Center | Jun 2020 - Mar 2022

Business Analytics

● Leveraged spreadsheets and Tableau to evaluate and visualise the performance of marketing campaigns, enabling predictive analysis and optimising lead generation ● Collaborated with the developers to enhance website functionality and customer experience, ensuring the marketing strategies are accommodated ● Planned and developed an internal class management web app along with a programmer to manage 2,000+ students’ info and schedules

Smart Native English Learning Center | Jul 2018 - May 2020

Administrative Assistant

- Respond to inquiries from clients and introduce courses according to their requests through in-person or phone interactions - Participate in daily operation, includes updating lesson and payment records of students - Act as a liaison between teachers and parents to build trust and loyalty, enhancing the learning experience of students - Maintain a customer account information database by updating payment and class record

My Education

Take a look at my formal education

Bachelor's degree, Business Administration and Management in IBBACUHK Business School | 2022

About Me

Nok Him Cheng

Business Analytics and Project Management Professional | Data Visualization Expert

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