Proactively research and gain new business leads Meet and exceed Sales targets in excess of £150,000 per quarter Present figures and business activity in monthly meetings to regional management and hotel owners Convert business that is holding in need periods Present hotel to agents and local businesses, explaining how the hotel can meet their needs Represent the hotel at several networking events and exhibitions Create in house events to generate revenue monthly (Targeted value £60,000 for the year) Manage annual charity event by selling tables to corporate clients, gaining high value prizes and ensuring the night runs smoothly for both charities Work closely to the hotel’s budget to create opportunities for hotel’s need periods Managing and developing a team of two within the sales department Account manage current corporate clients and ensuring that every revenue opportunity has been discussed Work closely with senior management, so they are aware of my commercial decisions and activity

Hilton Hotels & Resorts | Feb 2013 - Aug 2015

Front Office Supervisor

As a Front Desk Supervisor, I oversaw the front office activities between the Guest, the hotel, and the various hotel departments. I was responsible for supervising the activities that create the first impressions of our Guests and, therefore performing the following tasks to the highest standards: Supervise Front Desk operations during my assigned shift to a consistently high standard As departmental trainer, I ensured my team had a current knowledge of hotel products, services, pricing and special promotional offers. Advise my shift team of any special events or VIP Guests in the hotel that day Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Maximize sales revenues through up-selling and marketing program Manage Guest requests, enquiries, and complaints promptly and completely Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest services

Hilton Hotels & Resorts | Nov 2012 - Feb 2013

Guest Relations Manager

As Guest Relations Manager, I managed the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. I was responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Manage, record and resolve promptly Guest or customer complaints Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Maintain good communication and work relationships in all hotel areas Attend all Reception meetings and Executive Lounge Meetings Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

Hilton Hotels & Resorts | Nov 2011 - Nov 2012

Front Desk Receptionist

As Receptionist, I provided reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. I contributed to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Achieved positive outcomes from Guest queries in a timely and efficient manner Ensured an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensured that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrated a high level of customer service at all times Attended appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Used the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Complied with hotel security, fire regulations and all health and safety legislation Acted in accordance with policies and procedures when working with front of house equipment and property management systems Followed company brand standards

My Education

Take a look at my formal education

Primary School Teaching with ICT, Elementary Education and TeachingLiverpool Hope University | 2011

About Me

Hi! Nice to meet you :) I am currently working in Sales and looking to change careers. By having a degree in Primary School Teaching with ICT, I have always had a passion for technology and looking to explore this further.

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