Serve as the technical success professional for a dedicated book of SaaS customer accounts: * Provide customer with software adoption analytics and data reports using MySQL * Complete bulk API tasks using scripts written in Python and JavaScript * Identify customer Integration & Data connection opportunities and work with external stakeholders (project managers and technical teams) to complete these projects * Configure and troubleshoot user provisioning (SSO, SAML, SCIM) * Work cross-functionally with internal and external stakeholders on bugs and product improvement requests

Quantive | Dec 2021 - Feb 2022

Junior Technical Success Manager

*Enabled a dedicated book of client accounts to leverage Quantive Software to drive their business outcomes. Drove customer retention and expansion by delivering software best practices, configuring integrations and connectors, and delivering technical training. *Built custom dashboards for dedicated customer accounts using HTML & CSS, JavaScript, Angular JS, SQL and API. *Integrated external data sources like Tableau, Salesforce, and Asana to build reports and set up KPI and Key Result automations using SQL.

Northside ISD | Aug 2018 - Jun 2021

Elementary Music Specialist

* Designed and delivered an engaging music curriculum to 500+ students using effective Orff-Schulwerk and Kodaly methodologies * Adapted music assignments to provide effective online learning opportunities to all students using Google Classroom and Schoology * Integrated cooperative activities to improve students' collaboration and social-emotional skills * Integrated multicultural songs and dances into the music curriculum to improve student engagement and promote diversity and inclusion * Prepared and performed multiple performances throughout the school year fostering community engagement, student pride, and an appreciation for the fine arts

San Antonio Independent School District | Aug 2016 - Jun 2018

Elementary Music Specialist

N/A

My Education

Take a look at my formal education

Bachelor's degree, MusicTexas Lutheran University | 2015

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