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Samuel Henrique

Student

CCT College Dublin

Technologies

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My New Course

Introduction to SQL

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My New Workbook

Netflix Top 10

My New Course

Introduction to SQL

Algorithmic artist, painting vibrant pictures with lines of code.

My Work

Take a look at my latest work.

course

Introduction to SQL

DataLab

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DataLab

Netflix Top 10

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL

Courses

Introduction to SQL

My Work Experience

Where I've interned and worked during my career.

Manpower | Jan 2023 - Present

IT Service Desk Agent

N/A

Grupo Flamboyant - FGrupo | Jul 2019 - Mar 2022

Technical Support Specialist

• Developed comprehensive system manuals and training materials to aid employees in using technology efficiently. • Demonstrated expertise in configuring PABX systems (Intelbras, GoToConnect Jive) and routers, switches, and access points. • Contributed to two major IT infrastructure projects, which involved organizing cables in racks, installing equipment such as switches, PABX systems, and routers. • Implemented user management in the company's ERP system, ensuring access control based on employees' positions. • Analyzed and monitored key IT performance indicators (KPIs) to identify areas for improvement and conducted root cause analysis. • Created a ticket management tool using the Pipefy platform to streamline support requests and improve efficiency. • Designed and developed a user-friendly help center, utilizing HTML and CSS, which is available on my GitHub. • Provided laptop and desktop formatting services to ensure smooth and efficient operation. • Conducted routine preventive maintenance on all company machines to minimize downtime and ensure optimal performance.

NTTDATA Global Solutions Corporation | Jan 2018 - Jun 2019

Support Analyst

Provided comprehensive support to all sectors of the client (Ambev), ensuring seamless operations and customer satisfaction Successfully created user profiles in the company's ERP system, effectively managing access permissions based on employees' positions Leveraged expertise in SAP to efficiently process invoice launches and facilitate user releases Conducted thorough contract analysis, identifying key terms and assessing compliance with organizational policies and legal standards

inFive Sistemas de Informação | Jan 2017 - Mar 2018

Analista de helpdesk

Utilized expertise in laptop and desktop formatting to optimize computer performance for company employees. Configured softphones to ensure seamless communication across the organization. Conducted regular preventive maintenance on all machines within the company, ensuring minimal downtime and maximum efficiency. Proficiently configured Microsoft Outlook for email communication, enhancing productivity and workflow. Demonstrated proficiency in creating user accounts in Active Directory, enabling seamless access to resources and systems.

My Education

Take a look at my formal education

Data Analytics in Higher EducationCCT College Dublin | 2024

System Analysis and development., Information Technology · (fevereiro deEstácio | 2022

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