• Oversee daily front office operations for 138-room property, ensuring adherence to quality standards and guest satisfaction goals. • Manage cross-functional teams spanning Front Office, Housekeeping, Maintenance, Payroll, and Events/Conferencing.

Rendezvous Hotel Perth Scarborough | Dec 2017 - Oct 2019

Duty Manager

• Supervised 20+ front desk staff, ensuring efficient operations in a high- paced environment (337 guest rooms, 24 conference, and events spaces, 2 restaurants, and an executive lounge) • Implemented cross-training initiatives to enhance operational flexibility during peak periods. • Motivated and trained concierge team members to transition from casual to full-time reception team members.

Choice Hotels Asia-Pac | Jan 2010 - Dec 2017

Duty Manager

• Managed end-to-end recruitment, selection, and training of front office, night audit, and security staff. • Leveraged revenue management strategies to maximize room occupancy and rates. • Collaborated with external partners to streamline room inventory and distribution across platforms.

Comfort Inn | Jan 2009 - Dec 2017

Recruitment , Training and Development Manager

Recruitment of new employees as per business requirements, training new employees in work procedures and monitoring and enhancing their development, helping current employees gain new skills and improve performance, and Creating employee training manual for onboarding new team members.

Choice Hotels Asia-Pac | Dec 2006 - Jan 2010

Night Manager/ Auditor

• Implemented a new training model for onboarding new team members. • Developed comprehensive training and development plan for career progression within the company.

Renaissance Hotel & Convention Centre Mumbai | Dec 2003 - Jan 2006

GSA

Check-in, Check-outs for guests, personalized one-on-one service to VIP clients, handling email and faxes, service of food and beverages, day-to-day f/ o operations, inventory management.

My Education

Take a look at my formal education

Masters in HR Management, Training and Developement, Recruitment & International Diversity Manage...Edith Cowan University | 2008

Institute of Hotel Management and Catering Technology,

Data Science and Artificial Intelligence Practical Skills Training Program in Data Science and AICurtin University | 2024

Bachelor of Science, Front Desk and Food & BeveragesAhmedabad | 2003

About Me

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