▪ Conducted exploratory data analysis for inbound freight movements, generating valuable business recommendations for staffing and product resource allocation. ▪ Prepared quantitative reports on inventory health and progress by cleaning, filtering, and sorting inventory records. ▪ Created data visualizations empowering Operations Managers to monitor inventory flows to meet service-level agreements. ▪ Investigated and addressed customer, seller, and Amazon concerns via real- time ticket system, offering inventory status insights. ▪ Mentored Amazon associates to resolve inventory defects virtually and physically, delivering top-notch customer experiences.

Firstsource | May 2015 - May 2016

Customer Service Representative

▪ Delivered floor and instant message support in production and training settings as a Subject-Matter Expert. ▪ Maintained an up-to-date knowledge of wikis and tools to assist reps in answering customer inquiries. ▪ Achieved top sitewide performance in yearly customer and company satisfaction metrics.

Blair Investments | Sep 2014 - May 2015

Supervisor/Customer Service

▪ Ensured accurate and friendly communication while handling customer orders at the point-of-sale. ▪ Managed product displays, compiled end-of-shift financial reports, and conducted safe drops. ▪ Elevated customer experience by addressing concerns and making product recommendations..

My Education

Take a look at my formal education

Bachelor's Degree, General Social SciencesUniversity of Oregon | 2014

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