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Sean Burns

Sean Burns

Vice President

QBE Insurance


My Portfolio Highlights

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Introduction to Python

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Introduction to DataCamp Projects

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Data Analyst

Insights artist, transforming data into visually stunning masterpieces of knowledge.

My Work

Take a look at my latest work.


Understanding Data Science


Introduction to ChatGPT


Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

QBE Insurance | Jan 2024 - Dec 2023

Vice President Data Science

Owned the machine learning models that supported the Claims & Risk Solutions team that detected potential fraud, recovery opportunities, and straight-through-processing (STP) that drove cost savings. • Achieved 25% STP for high volume and low value claims using NLP and Snorkel AI models. • Retrained potential fraud prioritization model using ISO Claim Director data and developed a new user-interface to improve adoption and tracking. • Modernized model deployment to Domino Data Labs and Databricks to drive model automation, improved quality and enable API integration with business applications and workbenches. • Enriched the data warehouse with new data sources like unstructured claim notes and loss control surveys to enable the development of new data science solutions by defining user stories and testing deployments. • Introduced and applied Agile methods with on and offshore teams to expand data science capacity and velocity to deliver use cases without increasing cost.
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QBE Insurance | Sep 2018 - Jun 2022

Head of Data & Analytics for Asia

Devised and executed a data & analytic (D&A) strategy to enhance data, promote literacy, and deliver analytic solutions. Improved the profitability of renewed policies with the creation of Renewal Pricing Strategies (RPS) analytic solution that assigns the best renewal premium. Attributed as a main factor returning to double-digit NCOR. • Implemented a “Smart Fraud” referral solution using machine learning to flag potential fraudulent claims. • Drove higher automation of claims, renewals, quotes, and trade credit limit requests with a data-driven strategies and machine learning and robotic processing automation (RPA) • Increased data literacy of business users through the D&A Literacy training program that doubled D&A capacity for business intelligence and analytics and avoided $1M costs for additional headcounts. • Established Data Governance policy and Data Council to bring together data owners to govern, improved data quality, defined strategic data enrichment strategies, and complied with local regulations. • Handled data warehouse by ensuring a reliable level of service and enriching it with new data sources like policy-level expense data, workflow, and unstructured notes data. • Enabling data-driven decisions with the agile design of Tableau dashboards for claims and underwriting. • Managed a team of 20 analysts located remotely in Manila and Bangalore.

QBE Insurance | Jan 2017 - Sep 2018

Head Of Analytics for Group Operations

Implemented machine learning models in Salesforce.com to grow gross-written premiums through new client acquisition, cross-selling, and retention globally.

Citi | Apr 2015 - Dec 2016

Head of Decision Management, Senior Vice President

• Leads a team of 23 analysts supporting analytics, campaign management, sales incentive planning and data capabilities in Singapore and India. • Optimized the cross-sell offer pallet utilizing next best offer model to yield over S$1MM in incremental revenues. • Introduced an Economic Value “score” in order to measure the NPV of each unsecured loan booked. Subsequently recommended price changes and sales staff allocation to drive over S$5MM in higher profitability. • Enhanced sales usage offers targeting with a Merchant Recommendation Engine for credit card specific discounts in order to drive higher incremental sales.

Citi | Jun 2013 - Apr 2015

Head of Business Intelligence, Senior Vice President

management, analytics and performance measurement in Japan, India and China. • Returned the team’s focus after the system conversion failure to creating, implementing and assessing analytical and data driven strategies to grow profitability. • Implement use of the first reward redemption survival model for targeting customers from high cost-per-point reward items to lower cost-per-point items and successfully changed customer behavior. • Conceived and executed a new reactive retention strategy to lower attrition by targeting profitable customers with relevant offers that would address potential causes for attrition identified by decision tree segmentation. • Developing online acquisition offer optimization to best allocate marketing spend across homepage, search engine marketing and affiliates.

Citi | Apr 2009 - May 2013

Senior Vice President: CitiMortgage Existing Customers Decision Management

- Led a team of 4 analysts supporting campaign analytics for Retention and Loss Mitigation. - Improved retention campaign profitability with an incremental profit targeting and prioritization that selected clients that would have positive incremental P&L impact. - Reduced NCL through the use of segmentation and targeting analytics for pro-active modification and short sale treatments. - Implemented a "bottom-ups¨ forecast process to improve campaign predictions to estimate daily applications and campaign potential. - Generated customer and portfolio insights to identify new retention and loss mitigation opportunities. - Identified mortgage retention and cross-sell opportunities for Citibank Japan to meet mortgage growth targets. - Recognized with 2011 Citi Leaders in Excellence Award.

Citi | Apr 2006 - Mar 2009

Senior Vice President: Citi Brands Balance Growth Decision Management

• Led a team in charge of the Citi Brands Balance Growth strategy encompassing Balance Transfer, Credit Line Increase, and Cash programs. • Significantly turnaround in the Balance Transfer program that was a significant drag on the business to a truly profitable engine. • Developed new pre-delinquency strategy in order to reduce future losses by giving high risk customers incentives to pay down balances before they charge-off.

Citi | Sep 2005 - Sep 2006

Vice President: Advance Analytical Solutions Decision Management

• Trained a "captive" team of Indian analysts in P&L and analytical processes to support U.S. Cards business. • Built a communication link and work process between the U.S. and Indian teams that is still utilized today.

Citi | Dec 2004 - Sep 2005

Vice President: Value Acquisition Decision Management

• Led team to support acquisition pricing for Pre-Approve and Non-Prescreen direct mails for Citi Platinum and Diamond products. • Recommended alternative pricing strategies to move away from 0% offers such as including Balance Transfer fee and non-zero rate offers.

Citi | Mar 2002 - Nov 2004

Vice President: College Decision Management

• Identified customer need insights that resulted in a new credit line increase strategies that doubled profits. • Successfully activated inactive accounts through coordinated actions of product conversions, credit line increase and incentives. • Implemented credit line and balance transfer strategies for United Kingdom Card portfolio.

Citi | Sep 2000 - Feb 2002

Business Analyst: Risk Management

• Evaluated and recommended policies to enhance authorization system. • Improved Monthly MIS Reporting Process and Created New MIS Reports

People's United Bank | Jun 1997 - Aug 2000

Lead Risk Analyst/ Manager: Credit Cards Risk Management

strategies for collections, credit line management, reissue and authorization. • Consulted UK's branch about account management strategies, forecasting NCLs and collections. • Supervised the conversion of account management strategies to First Data Resources (FDR) from Total Systems (TSYS).

My Education

Take a look at my formal education

Master of Business Administration (MBA), Management and International BusinessFordham University - Graduate School of Business Administration | 2004
Bachelor of Science (B.S.), Finance and International BusinessGeorgetown University - The McDonough School of Business | 1997
上智大学 / Sophia University | 1996

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