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Seth White

Seth White

Data Analyst

E.ON

Technologies

My Portfolio Highlights

My New Course

Data Manipulation in SQL

My New Article

Microsoft Power BI Sales Dashboard

My New Article

Customer Churn Analysis

My New Course

Data Manipulation in SQL

Data translator and team player who loves to make teams better through data, automation, and innovation

My Work

Take a look at my latest work.

project

Analyze International Debt Statistics

course

Introduction to DAX in Power BI

course

Joining Data in SQL

DataLab

Project: Predictive Modeling for Agriculture

article

Microsoft Power BI Sales Dashboard

article

Customer Churn Analysis

project

Analyze International Debt Statistics

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

E.ON | Jan 2024 - Jul 2024

Business Analyst

E.ON, Business Analyst Customer and User Experience 01/2024 – 07/2024 | Berlin Collect, analyze, and present data to inform strategic decision-making, identify process improvements, and pain points and enable data observability to improve the customer and user experience. •Gather feedback from 80K users (1k monthly) via Qualtrics on IT product and service experience and present summaries to senior management for action plans •Analysed technical IT incident data and identified root causes behind slow processes and pain point areas •Analyse quant & qual data for ease of use by non-tech audiences and finetuning dashboards/reports •Implemented a new HR survey to track user satisfaction KPIs at each stage of a joiners' onboarding which reduced the time for Hiring Managers & HR to take action using a feedback loop. •Documented processes (e.g. user stories/process maps/gap analysis/feedback) and made recommendations •Built user dashboards to view: % task time, errors, NPS, CSAT, CES, and SUS by region/NPS/business unit •Automate analytics & reporting (e.g. altering keywords & text clusters) to make searching quick & easy •Monthly reporting of action plan status and strategic KPIs to national/international stakeholders •Led the review of all existing processes and increased the UX's team process maturity ratings
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Cooko | Jul 2023 - Oct 2023

Business Analyst

To streamline the datasets and provide real-time intelligence. To track each stage of the supply chain and demonstrate 1st mile & financial traceability to create source traceability and impact in accordance with the EU's deforestation-free products regulation. •Gathered business requirements and project-managed data tasks and deadlines •Re-aligned data needs to business objectives by simplifying data capture methods, schema, and use cases •Mapped out essential data points to OKRs •Cleaned and consolidated datasets by removing data silos •Created easier 'offline' access to data for operations/field staff using Google sheets •Offered solutions to business critical and strategic decisions e.g. how to track weekly volumes of cacao •Worked with the founder and tech team to package our data to create traceability in a box product •Completed a research trip to observe and train the field team on best practices for capturing accurate data e.g. plot GPS, unique IDs, quality assurance, and customer billing data

London College of Fashion, University of the Arts London (UAL) | Jun 2021 - Jul 2023

Business & Innovation Data Analyst

• Created the data design, warehouse and dashboards for our department to action data fast • Analyse trends visually using dashboards, KPIs scorecards and other interactive reporting tools • Provide self-service tools and accurate reporting framework for teams to meet reporting needs • Support and carry out data analysis of quantitative and qualitative data • Analysing large datasets and taking action with data • Embed data within key processes and improve services and products • Drive forward initiatives e.g. unifying the single student/customer view • Take action with data from questions to answers with use cases • Use project management methods to scale projects and increase buy-in • Work with senior stakeholders on ROI, KPIS, usage stats and key metrics to meet team business objectives • Work with the Digital, domain experts and data teams to making systems fit-for-purpose and data-driven • Working in a cross-departmental agile way with operations, consultants, business development and directors to identify data needs, automate processes and improve products • Working with senior leaders to influence and direct their processes and increase team data maturity

London College of Fashion, University of the Arts London (UAL) | Jan 2020 - Jun 2021

Graduate Futures Data Analyst

N/A

London College of Fashion, University of the Arts London (UAL) | Sep 2018 - Jan 2020

Careers Officer

N/A

ARU London | Mar 2015 - Sep 2018

Careers and Employability Officer

Career Coaching • Coached 500+ students yearly (14 per week) to support their career plans with actionable steps to find work experience, apply to internships and recommend industry relevant • Have helped and trained my colleagues to advise with confidence and ask the right questions Business Development • Developed 130+ new employer contacts in 2017, with large innovative firms and with the 11th largest law firm in the UK, always believe face value leads to long-term success • Worked closely with lecturers and key decision makers to influence and enable more participation and engagement between departments • Attending networking meetings to bring in jobs and projects Public Speaking and Project Management • Hosted sessions to over 100 people and prepared tailor made job readiness presentations • Have run assessment centre days with top employers in the City of London

ARU London | Mar 2014 - Mar 2015

Student Advisor (Graduate Trainee)

• Recruited by the University in the final year of studies due to showing academic endeavours • Worked closely on a variety of projects including; Student Services improvements, student monitoring, academic record checks • Providing first class customer services to students, industry guests, and all stakeholders • Involved in benchmarking activities with other universities to track best practices • Tasked with checking over 8000 student records and data entry for data compliance purposes • Call handling and client liaison services

Gap | Sep 2012 - Mar 2014

Sales Associate

Collaborating with management and given the position of employee advocate to meet sales targets, develop new employees and support fellow employees. This job requires a high level of energy so that customers and the store is at tip top conditions. My main duties included: - Maintaining standards and replenishment of the floor - Serving and promoting GAP membership to customers - Training and developing of new employees - Providing assistance to customers by helping the customers to purchase more than they intended to in a passive and friendly manner. - Increasing sales targets

Face Value - connecting people and performance | Jun 2013 - Oct 2013

Market Research Analyst - Summer Work Placement

Main responsibilities included: - Script and questionnaire design - Assessment criteria for data analysis and testing purposes - Reporting using excel and power-point - Benchmarking - Presentation of insight Main Project - Mystery shop research The Mystery shop research purpose was to improve the customer service of a highly reputable courier company. The Mystery shop research used various scenarios to successfully assess the service of the company. This was done by standardised, controlled and consistent assessment by testing both peak and off-peak times and by testing areas across the whole UK. The work involved a high level of eye for detail, consistency and accuracy in both the analysis and testing of the project.

The Co-operative Group | Jan 2008 - Jun 2011

Customer Service Assistant

N/A

Real Gap | Jan 2010 - Jun 2010

Sports Teacher and Football Coach - Volunteer

Sports teacher for young children (6-12). In charge of 10-20 kids. Teaching using limited resources. Football coach to kids of (6-14). Training drills, specific skills and match tactics. A truly life changing and heartwarming experience.

My Education

Take a look at my formal education

Bachelor of Science (Hons), Business Studies in BusinessUniversity of Wales | 2014
French, Spanish and Sport StudiesBrockenhurst College | 2009
GCSE's - Eight plus The Arnewood School | 2007

About Me

Seth White

A keen and curious Analyst. Hungry to learn and better myself with a mix of hybrid tech skills, project management, market research and leadership skills. Focused on improving the user experience and helping users to see their data in real-time.

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