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Sharath Kumar

Sharath Kumar

Business Analyst

Kroger

Technologies

Data advocate, championing the power of information for positive change.

My Work

Take a look at my latest work.

course

Joining Data in SQL

course

Understanding ChatGPT

course

Joining Data in SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Understanding Data Science
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Kroger | Jul 2024 - Present

Operations Analyst

N/A

DePaul Driehaus College of Business | Aug 2023 - Jul 2024

Graduate Research Assistant

N/A

DePaul University | Sep 2022 - Aug 2023

SI Leader

N/A

Target | May 2020 - Jun 2021

Process Improvement Lead

N/A

Target | Sep 2017 - Apr 2020

Senior Quality Audit Specialist

Use skills, experience and talents to be a part of groundbreaking thinking and visionary goals. Ensure procedures are consistently applied as per the company's compliance standards and feedback given via reports/evaluation forms Responsible for conducting one or a variety of the following audit types that range from low to high complexity 1.Guest service credit card contacts 2. Past due account contacts 3.Credit billing disputes, ensuring disputes are processed and resolved in a timely and efficient manner and within Fair Credit Reporting Act, VISA Guidelines, and Federal Regulations 4. Team Member & Retail Service contacts 5.Target internal business partner contacts; such as, stores, point of sale, headquarters, password reset, and Pharmacy 6.Transactional based processes ensuring compliance to regulatory requirements and internal policies for Target Contact Centers
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Amazon | Apr 2015 - Apr 2016

Technical Account Manager

• 12-month experience as Seller Support Associate with the knowledge in handling Amazon sellers’ intermediate queries, Feeds, Incorrect Information on the Detail Page, Ungating and Amazon Brand Registry skill set. • Maintained highest level of quality in operations, ensuring adherence to all quality parameters as per the standard operating procedure. • Ability to recognize and identify system, process and policy issues impacting firm’s Sellers partners. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

My Education

Take a look at my formal education

MSBA, Business Administration and Management, General  · (July 2022 - JuneDePaul University | 2024
Bachelor of Commerce - BCom, Business/Commerce, General  · (JuneSt. Joseph's University | 2014
Pre-university, Business/Commerce, GeneralNational College, Jayanagar, Bangalore-82(Autonomous) | 2011
10th, General StudiesRNS Institute of Technology - India | 2009

About Me

Sharath Kumar

I am currently working as an Operations Analyst and I want to grow in data roles

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