Created visualizations utilizing Tableau, Metabase and Snowflake. Collaborated with the Product, Customer Service, Marketing and Finance to discover insights and trends based on data to improve the product, Created dashboards that allow the business units to monitor KPIs.

ADP | Jan 2019 - Dec 2021

Technical Application Analyst

Diagnose and resolve ADP clients issues in report creation, report optimization and reporting error troubleshooting for the ADP CRM ad-hoc reporting system. Apply custom SQL code to enhance reporting functionality. Assist clients with data extract, report scheduling and report distribution to external vendors. Escalate issues that require higher level access or expertise. Proactively identify potential issues in design, development or changes to application, product or platform. Document and share knowledge gained through issue resolution through the ticketing system, knowledge base and internal communication.

ZipRecruiter | Feb 2016 - Jan 2019

Help Desk Analyst

Support Windows 7 and Mac computers running Office365 and Salesforce for a job posting and aggregating company. Provide the desktop and laptop hardware and software support. Support wireless network, physical security access control, and phone system. Responsible for updating the computer asset database, computer hardware/software procurement and software license management.

Northsight Management | Aug 2015 - Jan 2016

Tier 2 Technical Support Specialist

property preservation company. Provide the desktop and laptop hardware and software support. Support wireless network, Bluewave physical security access control, Watchguard firewall and Mitel SIP phone system. Responsible for updating the computer asset database, computer hardware/software procurement and software license management.

Amazon | Nov 2013 - Sep 2015

Physical Security Support Specialist

Manages the various Physical Security infrastructures that are essential components of the Global Access Control and CCTV Systems. Manages part of the day-to-day operational support of the various security infrastructures and works to resolve issues directly or through facilitation and engagement of third parties as appropriate. First seven months at Amazon were as a fulfillent associate with the first three months as a contractor.

Bleeding Cool | Jun 2012 - Jun 2014

Kickstarter Correspondent

Write a weekly article on Kickstarter comic book projects. Interview Kickstarter project organizers. Report on comic book conventions.

Arizona Public Service (APS) | Apr 2011 - Nov 2013

IS Technical Analyst

Monitored enterprise wide servers, applications, network equipment, communication equipment, facilities equipment and production control batch processing jobs for Arizona Public Service (APS). Assumed responsibility for determining the course of action, coordinating the support personnel and validating the resolution of issues related to the monitored equipment and software. Supported internal customers on all enterprise supported software and hardware including mobile devices. Trained new employees.

SpazDog Press | Dec 2009 - Present

Publisher

Published a graphic novel titled Unite and Take Over: Stories Inspired by the Songs of the Smiths available through Amazon.com and Graphicly.com. Obtained $14k of funding for printing costs through a successful Kickstarter fundraising campaign. Listed as one to the top comic book Kickstarter campaigns for 2011 according to comicsalliance.com. Coordinated the production of the book utilizing 42 different comic book creators. Wrote articles for BleedingCool.com about Kickstarter campaigns and the process of running a Kickstarter campaign.

SpazDog Comics | Jul 2004 - Aug 2012

Owner

N/A

PDS Technical Services | Sep 2006 - Apr 2011

Computer Analyst

N/A

Motorola | Oct 1997 - Sep 2006

Computer Scientist

N/A

Apple Retail | Nov 2003 - Nov 2005

Salesperson

N/A

MicroAge | Sep 1994 - Oct 1997

Call Center Supervisor

N/A

My Education

Take a look at my formal education

MS, Computer Information SystemsUniversity of Phoenix | 2003

BSE, Industrial EngineeringArizona State University | 1994

Greenway High School | 1989

About Me

I have an extensive amount of IT experience ranging from call centers to data centers to corporate desktop/site support. For the last 4 years has been on pivoting my career working on reporting and data analysis for ADP and Sendoso.

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